Htet Linn Htike
Avoca,Australia
Summary
Seeking a Service Advisor role in a reputable automotive company where I can apply my 7+ years of experience in customer service, project coordination, and workshop management. I aim to contribute to the company's growth, enhance customer satisfaction, and continue developing my skills in automotive service operations.
Experienced Automotive Service Advisor with over 7-year track record at Cycle & Carriage Automobile Myanmar (Mercedes-Benz Yangon) and Capital Automotive (Jaguar Land Rover and Ford Myanmar). Dedicated to delivering top-tier customer service, operational excellence, and client satisfaction. Committed to enhancing service, operations, and client relationships. Eager to contribute expertise and drive client satisfaction within a dynamic automotive team.
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor Supervisor
Capital Automotive Myanmar
Yangon, Myanmar
09.2018 - 03.2023
- Assisted customers by welcoming and creating a friendly atmosphere in the service area. Listened to customer concerns and accurately documented their vehicle issues.
- Advised customers on necessary repairs, maintenance, and additional services based on their vehicle's condition and manufacturer's recommendations.
- Provided detailed explanations of recommended services and their benefits.
- Gained a strong understanding of automotive systems, components, and repair procedures to effectively communicate with customers and technicians.
- Fostered positive relationships with customers to ensure satisfaction and repeat business. Addressed any concerns or issues promptly and professionally.
- Recommended additional services or products, such as preventative maintenance, detailing, or accessories, to enhance the customer experience and increased revenue.
Service Advisor
Cycle & Carriage Automobile
Yangon, Myanmar
12.2015 - 04.2018
- Welcomed customers and created a friendly atmosphere in the service area.
- Listened to customer concerns and documented their vehicle issues accurately.
- Acquired a basic understanding of automotive systems, components, and repaired procedures to communicate effectively with customers and technicians.
- Under supervision, prepared cost estimates for repairs and maintenance work, including parts and labor. Gained experience in creating invoices for completed services and explaining charges to customers.
Project Management Officer
ACE Data Systems Ltd
Yangon, Myanmar
06.2013 - 07.2015
- Collaborated with project teams to establish a welcoming and productive work environment.
- Assisted in documenting project requirements and issues effectively.
- Provided training and supported to project teams and stakeholders on project management methodologies and tools.
- Controlled each project team by implementing and utilizing a project management system.
Education
Bachelor of Engineering - Mechanical
Technological University Thanlyinn
MyanmarPost Graduate Diploma - Computer Science
University of Computer Studies Yangon
MyanmarSkills
- Project Management
- Interpersonal skill
- Problem-Solving
- Quality Assurance
- Customer Relationship Building
- Documentation
- Hardworking
- Customer service
- Service scheduling
- Active listening
Certification
- Certificate of Project Management
- Certificate of Pearson English Test
- Certificate of Business Management & Administration
- Certificate of Customer Service Skills
- Certificate of Business Ethics
- Certificate of Programming Fundamental Course
- Certificate of Corporate Strategy and Planning
- Certificate of Strategic Stakeholder Relationships
- Certificate of LCCI level 1 & 2
Training
- Client Relations and Service Excellence Training, Mercedes Benz Singapore, 2017
- Dealer Service Experience Guide Aftersales Training, Jaguar Land Rover Thailand, 2018
- Customer Insight & Satisfaction Training, Jaguar Land Rover Vietnam, 2019
Languages
- Burmese
- English, Upper - Intermediate
- Burmese, Native
Timeline
Service Advisor Supervisor
Capital Automotive Myanmar
09.2018 - 03.2023
Service Advisor
Cycle & Carriage Automobile
12.2015 - 04.2018
Project Management Officer
ACE Data Systems Ltd
06.2013 - 07.2015
Bachelor of Engineering - Mechanical
Technological University Thanlyinn
Post Graduate Diploma - Computer Science
University of Computer Studies Yangon
Personal Information
- Available: Immediate
- Expected Salary: $68,000 + super, negotiable
- Passport Number: MG 507786
- Date of Birth: 02/23/91
- Nationality: Myanmar
- Marital Status: Married