Htet Phone Aung
Student
Mascot,NSW
Summary
In 2019, It's my first time working in the restaurant I was motivated restaurant waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. I have two years of experience as a waiter in Chinese restaurant. After that due to the pandemic, I went back to my country in 2021 and I started working as a restaurant manger in dumpling restaurant. I experienced bringing demonstrated success in developing and motivating strong restaurant teams to assist and engage with customers.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Restaurant Manager
Manager Assistant
Mandalay, Myanmar
02.2021 - 02.2022
- Actively participated in ongoing customer service programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Effectively managed timekeeping and position for new hires.
Restaurant Waitress
Waiter
Haymarket, NSW
09.2019 - 12.2021
- Participated in dining room sidework such as refilling water bottles, preparing menus and arranging cutlery.
- Arranged and prepared tables for customers to offer memorable experiences to guests.
- Completed credit payments via card processing systems.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Engineering - Combination of Mechanical And Mechatronic
UTS
UTS Building 11 (CB11 81-113, Broadway, Ultimo NSW 03.2022 - 12.2025
High School Diploma -
UtS Insearch
609 Harris St, Ultimo NSW 2007 03.2020 - 12.2020
Skills
Food preparation and safety
Performance improvement
Marketing and advertising
Recipes and menu planning
Staff Management
Staff Scheduling
Cost-controls
Passion for customer satisfaction
Timeline
Bachelor of Engineering - Combination of Mechanical And Mechatronic
UTS
03.2022 - 12.2025
Restaurant Manager
Manager Assistant
02.2021 - 02.2022
High School Diploma -
UtS Insearch
03.2020 - 12.2020
Restaurant Waitress
Waiter
09.2019 - 12.2021