Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neo

Sydney,NSW

Summary

Dynamic and dedicated Guest Management Supervisor with over 1 years of experience in hospitality and customer service industries. Proven track record of enhancing guest satisfaction, streamlining operations, and leading teams to exceed performance targets. Adept at handling high-pressure situations, resolving conflicts, and ensuring seamless guest experiences. Strong communication, organizational, and problem-solving skills, with a passion for delivering exceptional service. Committed to fostering a positive and welcoming environment for guests and staff alike.

Overview

1
1
year of professional experience

Work History

House Person Supervisor

Crown Sydney
09.2023 - 02.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Guest Service

Meriton Waterloo
12.2022 - 06.2023
  • Coordinated smoothly with daytime reception staff during shift changes, guaranteeing seamless guest service transitions.
  • Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
  • Assisted in training new team members on company policies, procedures, and guest service standards.

Education

Bachelor of Arts - Design in Architecture

University of Technology Sydney
12.2025

Associate of Arts - Design And Architecture

UTS College
06.2023

Skills

  • Training and mentoring
  • Strategic Planning
  • VIP Guest Management
  • Complex Problem-Solving

Timeline

House Person Supervisor

Crown Sydney
09.2023 - 02.2024

Guest Service

Meriton Waterloo
12.2022 - 06.2023

Bachelor of Arts - Design in Architecture

University of Technology Sydney

Associate of Arts - Design And Architecture

UTS College
Neo