Summary
Overview
Work History
Education
Skills
Timeline
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Htu San Elizabeth Laphai

Sydney,NSW

Summary


Organized and confident candidate with a passion for learning and development. Eager to leverage education and training to gain experience in the legal field. LLB student with extensive experience in the corporate industry and customer service-based roles. Committed to continuous improvement with a drive to challenge myself and the opportunity to develop practical legal experience.



Overview

5
5
years of professional experience

Work History

Inbound Consulutant

Coco-Cola Amatil
05.2021 - Current
  • Providing sales support and administration for customers to ensure customer satisfaction and to deliver sales and revenue targets.
  • Consistently hitting sales and revenue targets in line with business KPIs.
  • Managed over 50 customer calls per day.
  • Answering telephone calls and relaying messages, prioritised time critical enquiries.
  • Maintaining accurate database of customer information including contact details, product preferences and any agreed terms.
  • Data entry into SAP database in accurate and timely manner.
  • Working regularly with Microsoft office suite including [Word/PowerPoint/Excel].
  • Worked well in team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Retail Team Member

Coles Supermarket
11.2018 - 12.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Resolved product or service problems by clarifying customer's complaints, determining cause of the problem, and selecting the best solution to solve the problem.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used cash registers and POS systems to request and record customer orders.

Education

Bachelor of Law -

University of Technology Sydney

Skills

  • Inbound Call Management
  • Multitasking
  • Empathy and teamwork
  • Clear communication
  • Attention to detail
  • Email management
  • Time management
  • Complaint resolution
  • Product and service knowledge
  • Relationship Building
  • Customer Service

Timeline

Inbound Consulutant

Coco-Cola Amatil
05.2021 - Current

Retail Team Member

Coles Supermarket
11.2018 - 12.2022

Bachelor of Law -

University of Technology Sydney

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Htu San Elizabeth Laphai