Zhen Zhou
Underwood,Australia
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
Director and Barista
Self Employed
11.2016 - 01.2025
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Developed impactful and strategic partnerships with clients to drive business development.
- Analyzed business needs while soliciting customer feedback for process improvements.
Barista
Self Employed
11.2016 - 01.2025
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Dessert Server
Declub Dessert
03.2022 - 05.2024
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Master of Arts - Music and Song
Queensland University of Technology
Brisbane, QLD02-2014
Bachelor of Music - Sound Engineering
Wuhan Conservatory of Art
Wuhan, China08-2010
Skills
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- Multitasking Abilities
- Teamwork and Collaboration
Languages
Chinese (Mandarin)
English
Timeline
Dessert Server
Declub Dessert
03.2022 - 05.2024
Director and Barista
Self Employed
11.2016 - 01.2025
Barista
Self Employed
11.2016 - 01.2025
Master of Arts - Music and Song
Queensland University of Technology
Bachelor of Music - Sound Engineering
Wuhan Conservatory of Art
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