Summary
Overview
Work History
Education
Skills
Timeline
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Huang Cheng

Summary

Dedicated and customer-focussed with over 4 years of experience in luxury fashion retail, with strengths in clienteling, stock room operations, visual merchandising and delivering exceptional customer service. Also experienced as a CRM Administrator, responsible for managing client databases, supporting communication workflows. Currently finalising a Bachelor of Business, with a passion for high-end customer experience and operational excellence.

Overview

4
4
years of professional experience

Work History

Style Advisor

Ermenegildo Zegna
06.2023 - Current
  • Enhanced client satisfaction by providing personalised styling advice and recommendations.
  • Developed strong product knowledge, ensuring accurate recommendations tailored to individual client needs.
  • Trained new hires on customer service standards and styling techniques, fostering team development and cohesion.

Customer Relationship Management Admin

Proxima
11.2023 - 08.2024
  • Recruiting agents to grow Proxima’s platform network.
  • Organising seminars events
  • Facilitated communication between agents and account managers to support client relationships

Sales Associate

Loewe
11.2022 - 05.2023
  • Emails and messages- responding and reaching out to client’s emails.
  • Clienteling- Establishing a personalised connection with reoccurring clients
  • Order transfers- transferring/ packing items for clients and stores.
  • Visual merchandising- styling mannequins and arranging garments/ bags.

sales assistant

Coach
12.2021 - 01.2022
  • Sales- promoting instore offers to customers.
  • Cashier- processing payments and customer details.
  • Stock room- making sure all items are allocated into the correct location.
  • Tidying- making sure the displays are looking neat and tidy.
  • Customer service- picking up in store calls and managing customer queries.

Education

High School Certificate -

Killara high school
01.2017

Diploma - Business

University of Technology Sydney
01.2019

Marketing

University of Technology Sydney

Skills

  • Relationship building
  • Team player
  • Multitasking and organisation
  • Client consultation
  • Personal styling
  • Customer service

Timeline

Customer Relationship Management Admin

Proxima
11.2023 - 08.2024

Style Advisor

Ermenegildo Zegna
06.2023 - Current

Sales Associate

Loewe
11.2022 - 05.2023

sales assistant

Coach
12.2021 - 01.2022

High School Certificate -

Killara high school

Diploma - Business

University of Technology Sydney

Marketing

University of Technology Sydney

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Huang Cheng