Huda Hassan
Rockhampton,Australia
Summary
Dynamic manager with a proven track record at French Patisserie Salt Village, enhancing customer satisfaction and boosting average spend by 39%. Skilled in budget management and staff training, I excel in optimizing team performance, passionate about creating exceptional experiences while driving business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
French Patisserie Salt Village
Kingscliff, NSW
01.2025 - Current
- Handled cash by counting the tills.
- Updating, installing systems, and syncing software on POS, as well as Lightspeed.
- Maximized the performance of a team of 15 people by monitoring daily activities.
- Raised the average customer spend.
- Enhanced customer satisfaction by resolving disputes promptly.
- Ensured that all equipment is regularly maintained.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Rostering, labour calculations, overall turnover, COGS, you name it.
- Barista, mis en place (food prep), short order, front of house/BOH ect.
Airport customer service and facility Officer
Ballina Shire Council
Ballina
01.2025 - Current
- Company Overview: Ballina Byron Gateway Airport
- Managing the front terminal for pick of and drop of zones.
- Assisting costumers with any inquiries eg. lost baggage, delayed flights ect.
- Coordinated with cleaning and janitorial services to keep the facility clean and presentable for occupants.
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Ballina Byron Gateway Airport
HR Coordinator in International Cooperation
ActionAid Denmark
, Denmark
07.2023 - 06.2024
- Supported employees to enhance new hire experience.
- Improved HR processes by assisting with policy updates.
- Coordinated interviews for an efficient recruitment process.
- Managed employee records to ensure accurate data maintenance.
- Been the contact person for over 24 employees.
- Organised and been the 'notetaker' for meetings with over 50 people in attendance.
Sales Associate
Circle K
, Denmark
05.2021 - 06.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Receptionist
Hotel Hedegaard
, Denmark
01.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered the phone promptly and directed incoming calls to correct offices.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Tutor
Gotutor
, Denmark
03.2018 - 12.2019
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Cleaner
Bella Milano
, Denmark
08.2018 - 10.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Cafe All-rounder
Lido Cafe
, Denmark
05.2016 - 07.2018
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Produced food and drink products adhering to company quality and quantity standards.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
Sales Associate
Rema 1000
, Denmark
06.2015 - 09.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor Of Business Administration - International Corporate Business Communication in English
Aarhus University
Denmark09.2021
Skills
- Cash handling
- POS system management
- Budget management
- Equipment maintenance
- Inventory management
- Staff training
- Menu planning
- Baking and pastry preparation
Certification
- Valid: (RMLV) Responsible Management of Licensed Venues.
- Valid: (RSA) Responsible Service of Alcohol
- Valid: (RSG) Responsible Service of Gambling
- Valid: Food Handler Certificate
Languages
English
Native/ Bilingual
Danish
Native/ Bilingual
German
Professional
References
References available upon request.
Timeline
Manager
French Patisserie Salt Village
01.2025 - Current
Airport customer service and facility Officer
Ballina Shire Council
01.2025 - Current
HR Coordinator in International Cooperation
ActionAid Denmark
07.2023 - 06.2024
Sales Associate
Circle K
05.2021 - 06.2023
Receptionist
Hotel Hedegaard
01.2020 - 04.2021
Cleaner
Bella Milano
08.2018 - 10.2019
Tutor
Gotutor
03.2018 - 12.2019
Cafe All-rounder
Lido Cafe
05.2016 - 07.2018
Sales Associate
Rema 1000
06.2015 - 09.2017
Bachelor Of Business Administration - International Corporate Business Communication in English
Aarhus University
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