Summary
Overview
Work History
Education
Skills
Timeline
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Huda Jama

Sydney,NSW

Summary

Business Analyst and Operations Professional with a strong foundation in emergency management, technical systems, and process optimization. Demonstrated ability to navigate complex, fast-moving environments across international logistics, healthcare, IT support, and risk management. Proven track record in data analysis, stakeholder coordination, and system improvements that drive measurable business value. Currently pursuing an MBA to enhance leadership capabilities and contribute to high-impact roles within global enterprises like Saudi Aramco.

Overview

9
9
years of professional experience

Work History

Emergency Case Manager

World Travel Protection
01.2023 - 12.2024
  • Led global emergency medical operations for travelers, including real-time coordination with hospitals, insurers, and air ambulance services
  • Successfully managed over 500 critical medical evacuations and repatriations, often under time-sensitive and high-pressure conditions
  • Liaised with cross-border medical and aviation authorities to ensure compliance with international transport regulations
  • Developed operational protocols that improved case response time by 15%, supporting business continuity and client trust.

IT Support Specialist

MFire Workplace Fire Safety
02.2021 - 12.2023
  • Provided end-to-end technical support to 100+ staff across multiple departments, ensuring smooth IT infrastructure operation
  • Implemented a streamlined ticketing and resolution system that reduced response times by 25%
  • Collaborated with vendors to manage software licenses, upgrades, and procurement aligned with company budgets
  • Trained new users on internal systems and cybersecurity protocols to reduce tech-related incidents and downtime.

Data Entry Clerk

Marriott International
02.2018 - 09.2020
  • Managed large-volume data entry and cleansing tasks with 98% accuracy for hotel bookings, operations, and HR systems
  • Supported analytics and reporting by preparing Excel dashboards for occupancy, staff metrics, and revenue forecasting
  • Worked closely with operations teams to align backend systems with front-of-house procedures, boosting efficiency
  • Participated in workflow redesign initiatives to reduce administrative redundancies.

Data Collection Officer

World Concern | Somalia
03.2016 - 11.2017
  • Directed primary data gathering operations for an international NGO targeting FGM-related advocacy
  • Reached over 40 rural communities across Somalia through surveys and interviews, helping shape public health strategies
  • Collaborated with program managers and external partners to align data standards with international human rights frameworks
  • Presented insights in internal briefings that informed donor reports and funding renewals.

Education

Coursework includes Operations Strategy, Financial Reporting, Business Analytics, Leadership & Change Management. - Focused on enterprise decision-making, large-scale project planning, and data-backed performance improvement. - undefined

Master of Business Administration (MBA) - Business Analysis

Australian Institute of Business
2026

Diploma of Community Services - undefined

Australian College of Nursing
2020

Skills

  • TECHNICAL SKILLS
  • Operations & Emergency Logistics, Business Process Improvement, Data Collection & Analysis, Case Management &
  • Stakeholder Support, Technical Troubleshooting & IT Systems, Microsoft Excel, CRM Systems, SQL (basic)
  • Cross-functional Coordination, Project & Workflow Optimization
  • CERTIFICATIONS & SKILLS
  • Microsoft Excel (Advanced), Outlook, CRM Tools, SQL (basic)
  • Emergency & Crisis Response Coordination
  • Business Process Mapping & Change Management
  • Technical Systems Support & User Training
  • Project Documentation & Workflow Standardization
  • Cross-functional Team Collaboration & Cultural Adaptability

Timeline

Emergency Case Manager

World Travel Protection
01.2023 - 12.2024

IT Support Specialist

MFire Workplace Fire Safety
02.2021 - 12.2023

Data Entry Clerk

Marriott International
02.2018 - 09.2020

Data Collection Officer

World Concern | Somalia
03.2016 - 11.2017

Coursework includes Operations Strategy, Financial Reporting, Business Analytics, Leadership & Change Management. - Focused on enterprise decision-making, large-scale project planning, and data-backed performance improvement. - undefined

Master of Business Administration (MBA) - Business Analysis

Australian Institute of Business

Diploma of Community Services - undefined

Australian College of Nursing

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Huda Jama