Huda Rashid
Perth,WA
Summary
Committed Australian Public Servant delivering outcomes for stakeholders and supporting the community. Well-organized Compliance Officer with experience in optimizing procedures for dynamic requirements, enforcing policies and overseeing agreements. Focused on maintaining consistency, quality, and compliance in all areas. Demonstrates a proven commitment to continuous improvement and effective teamwork.
Overview
10
10
years of professional experience
Work History
APS4 Compliance Officer
Services Australia
Perth, WA
03.2021 - Current
- Contributed to the delivery of high levels of customer service through teamwork and effective use of multiple systems within prescribed policy, legislation, and guidelines.
- Collected essential customer information for informed decision-making through inbound and outbound calls. Reviewed and validated data to ensure accuracy prior to finalizing decisions.
- Applied critical thinking skills to analyze customer data from various sources, breakdown problems, assess information, evaluate solutions, and make discretionary decisions according to department legislation and policies for achieving the desired outcome.
- Maintain a proactive approach in organizing and prioritizing daily responsibilities including addressing inquiries, making phone calls, and gathering information to support efficient processing of customer matters.
- Consistently maintained a courteous and composed approach when faced with challenging situations such as delivering unfavorable decisions or handling upset customers.
- Thrived in high-pressure situations and consistently met tight deadlines.
Coordinator, Educator and Responsible Person
Junior Adventures Group
Perth, WA
01.2015 - 03.2021
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Tailored program to meet the unique needs of individual children or groups.
- Developed proactive approaches to keep children actively involved that assist in their social and emotional growth.
- Provided mentorship, supervision, and event scheduling to staff members while promoting a holistic approach to meet the unique needs of each child.
- Adhered to Australian Children's Education & Care guidelines and service policies and procedures.
Administration Officer / Team Leader
City of Kwinana
Kwinana, WA
07.2014 - 03.2020
- Developed robust connections among customers, internal, and external stakeholders by consistently displaying a positive attitude and providing attentive responses.
- Managed and maintained expenses, budgets, and procurement of supplies for the department.
- Supported and mentored team members, facilitating the effective execution of their responsibilities towards achieving organizational targets.
- Established effective practices for promptly addressing emails, voicemails, and written correspondence.
- Developed and executed innovative strategies to improve program effectiveness, health and safety inspections, as well as risk management for a wide range of stakeholders utilizing the facility.
- Participated in and organized cross-functional events to build the company.
- Gained strong organizational skills, with the ability to manage competing timeframes.
Education
Certificate III in Business Medical Administration -
MediTrain
01.2021
Administration & Personal Assistant Certification -
New Skills Academy
01.2020
The Customer Service Expert Manager -
New Skills Academy
01.2020
Certificate in Accounts Payable & Receivable -
The Career Academy
01.2020
Certificate in Xerox -
The Career Academy
01.2020
Diploma in Early Childhood Education and Care -
TAFE
01.2013
Certificate III in Education Support -
AWIT
01.2013
Certificate III in Early Childhood Education and Care -
AWIT
01.2010
Bachelor of Science -
University of Sindh
01.1984
Skills
- Compliance Monitoring
- Regulatory knowledge
- Administration and Office Support
- Customer Service
- Policy review and creator
- Stakeholder Engagement
- Customer Account Management
- Operational Efficiencies
- Risk management strategies
- Regulations enforcement
- Teamwork and Team Building
- Problem-Solving & Negotiation
- Occupational Health and Safety
- Volunteering / Community Engagement
- Event Coordination & Fun
Personalaccomplishments
- Proficiency in Debt calculation and raising.
- Supervised a team of 14 staff members.
- Documented and resolved health and safety issues, which led to staff aware of issues and precautionary measures to prevent them while service was in use by internal and external stakeholders.
- Set meeting agenda and ran team meetings, and where required used PowerPoint to train staff in different areas of the program.
- Used Microsoft Excel to develop inventory tracking spreadsheets for budget.
- Developed a set of policies and procedures relevant to department following correct legislations.
- Developed Work Instructions to ensure staff aware of the correct procedures while conducting the program.
Ittechnicalskills
- Microsoft Office suite (Word, Excel and Outlook)
- Xerox
- Data Entry and maintaining internal databases
Volunteer Experience
- Multicultural Advisory Group (MAG), Kwinana, WA
- Celebrate Culture Kwinana (CCK), Kwinana, WA, 2019
- Perth Children’s Hospital, Perth, WA
- Clean up Australia events, Kwinana, WA
- Various Local Government strategic planning events, Kwinana, WA
- Local communities Leadership meetings, Kwinana, WA
Hobbies and Interests
- Cooking
- Volunteering
- Gardening
- Event organization and community engagement
References
Available upon request.
Accomplishments
- Awarded Community Group of the Year by local Government on Australia Day in 2021
Timeline
APS4 Compliance Officer
Services Australia
03.2021 - Current
Coordinator, Educator and Responsible Person
Junior Adventures Group
01.2015 - 03.2021
Administration Officer / Team Leader
City of Kwinana
07.2014 - 03.2020
Certificate III in Business Medical Administration -
MediTrain
Administration & Personal Assistant Certification -
New Skills Academy
The Customer Service Expert Manager -
New Skills Academy
Certificate in Accounts Payable & Receivable -
The Career Academy
Certificate in Xerox -
The Career Academy
Diploma in Early Childhood Education and Care -
TAFE
Certificate III in Education Support -
AWIT
Certificate III in Early Childhood Education and Care -
AWIT
Bachelor of Science -
University of Sindh
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