Hudson Hatton
Barden Ridge,Australia
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
MEDLOG
06.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Customer Servicer
BIG W
07.2021 - 11.2022
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
Crew member
McDonalds Menai
08.2019 - 07.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
No Degree - YR 10
LUCAS HEIGHTS COMMUNITY SCHOOL
Sydney, NSW12-2021
Skills
- Information and communications technology proficiency
- Customer service
- Development and execution of strategic initiatives
- Problem-solving in logistics
- Service-oriented communication
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Relationship building
Languages
English
Native or Bilingual
Timeline
Customer Service Manager
MEDLOG
06.2022 - Current
Customer Servicer
BIG W
07.2021 - 11.2022
Crew member
McDonalds Menai
08.2019 - 07.2021
No Degree - YR 10
LUCAS HEIGHTS COMMUNITY SCHOOL
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