Hue Ai Truong

Truganina,Victoria

Summary

Disciplined attendant consistently provides superior customer service. Skilled organizer of orderly environments with eye for fine details. Proficiently maintains area cleanliness while offering assistance to patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Attendant

Pan Pacific Hotel Melbourne

10.2013 - 01.2024

Developed and maintained positive relationships with guests for satisfaction.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Trained new staff members in customer service techniques and hotel operations.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Supported front desk operations during peak times as needed, helping to maintain smooth guest check-in procedures.
Contributed to a team-oriented work environment, fostering strong relationships with colleagues.
Managed high call volumes efficiently, maintaining professionalism and exceptional service standards.

Education

Graphic Design

RMIT University

Brunswick, VIC

2012

10 -

Northcote High School

Northcote, VIC

12.2008

Skills

Safety Understanding
Safety Awareness
Supply Restocking
Personal Protection Equipment (PPE)
Security Procedures
Guest Relations
Active listening
Team player attitude
Organizational skills

Product knowledge
First aid knowledge
Problem-solving abilities
Attention to detail
Patience and understanding
Customer service orientation
Empathy and compassion
Cleaning and Sanitation
Guest Services

Timeline