Hugh Findlay
Canberra,ACT
Summary
As a final year psychology student with a strong academic record, I am eager to bring my skills and passion for mental health to my first professional role in the field. Throughout my academic career, I have developed a solid foundation in psychological theories, research methodologies, and clinical practices. My experience across varying service industries, including roles as a sales assistant, bartender and most recently in a managerial position, has honed my skills in active listening, empathetic communication, and effective problem-solving. These experiences have also strengthened my ability to manage stress, work collaboratively, and lead a team. I am committed to applying my knowledge and interpersonal skills to promote mental well-being and contribute to the assistance of others and am seeking an entry-level position where I can demonstrate my dedication and enthusiasm for psychology and all things related while continuing to grow and develop as a professional.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Second in Command
Midnight Bar
Braddon, ACT
02.2022 - Current
- Promoted to management role quickly, showcasing diligent and dependable qualities.
- Communicated effectively with customers, vendors, partners and other stakeholders and provided exemplary customer service at all times while interacting with patrons.
- Provided support to management team in making strategic decisions as well as assistance in organising special events.
- Managed and supported employee performance through coaching, counseling, mentoring and disciplining as needed, as well as trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Supervised day-to-day operations of the bar area and performed weekly ordering of necessary supplies such as alcohol, mixers and garnishes.
- Maintained up-to-date knowledge of current drink recipes and promotions and effectively communicated this with team and customers
Bartender
New Brighton Hotel
Manly, NSW
12.2021 - 02.2022
- Further developed hospitality skills, improving upon bar work and food service
- Worked effectively in both individual and team settings, showcasing strong teamwork skills and personal expertise
- Demonstrated commitment to professional growth by actively seeking out training opportunities, including cocktail making techniques.
- Expertly handled customer flow and ensured smooth operations during busy periods, including public holidays.
- Effectively switched between job requirements of bartending, cleaning, and waiting when required
Bartender
Kingston Hotel
Kingston, ACT
06.2021 - 12.2021
- Rapidly acquired key hospitality skills by applying retail expertise to the industry
- Developed stronger customer service competencies by seeking out new opportunities
- Increased teamwork capabilities by taking on diverse responsibilities during high-volume periods.
- Adapted to a high-paced environment, enhancing customer service skills and optimizing efficiency
Sales Assistant
City Beach
Brookvale, NSW
10.2017 - 01.2021
- Positively represented the store in all customer and employee relations while having exceptional knowledge.
- Maintained an efficient and friendly approach to handling transactions, exchanges, and returns.
- Responsible for opening and closing cash balances. Assisted in end of day store close.
- Worked in security tagging and hanging products quickly and efficiently
- Worked outside of regular hours to set up and pack down of promotions or stock takes
- Supported the training of newer employees in particular areas including, cashiering, running stock, tagging.
- Proficient in cross-selling and up-selling
Education
Bachelor of Psychology (Honours) -
Australian National University
Canberra10-2024
High School Diploma -
St Augustines College
Brookvale, NSW10-2020
Skills
- Communication techniques
- Critical Thinking
- Active Listening
- Written Communication
- Reliability
- Effective Communication
- Teamwork and Collaboration
- Analytical Skills
- Task Prioritization
- Adaptability and Flexibility
- Conflict Resolution
- Microsoft Suite Proficiency
Certification
- Drivers License
- In process of attaining WWVP
- Responsible Service of Alcohol
Affiliations
- Avid reader of psychology literature, staying updated on the latest research and trends.
- Active participant in health and fitness, focusing on mental well-being and self-care.
- Member of Netball and Football teams, further demonstrating teamworking ability
References
References available upon request.
Timeline
Second in Command
Midnight Bar
02.2022 - Current
Bartender
New Brighton Hotel
12.2021 - 02.2022
Bartender
Kingston Hotel
06.2021 - 12.2021
Sales Assistant
City Beach
10.2017 - 01.2021
Bachelor of Psychology (Honours) -
Australian National University
High School Diploma -
St Augustines College
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