Hugh Gullick
Sydney,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
27
27
years of professional experience
Work History
Sales and Services Manager
Valmet Pty Ltd
2011.06 - Current
- Implemented effective strategies for upselling or cross-selling products and services.
- Developed relationships with key accounts to improve long-term partnerships.
- Reviewed employee performance and provided constructive feedback to ensure optimal results.
- Prepared weekly and monthly reports on sales progress against targets.
- Developed and implemented strategies for increasing customer satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Sales Manager
Tyco Flow Control
1997.11 - 2011.05
- Developed and implemented sales strategies to increase market share.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established relationships with key clients, while maintaining existing customer base.
- Directed and coordinated products, services and sales activities.
- Coached, developed and motivated team to achieve revenue goals.
Education
HNC - Business And Finance
University of Wales Altyryn
Newport Gwent1992-01
HNC - Mechanical Engineering
University of Wales
Newport1986-01
Skills
- Sales operations
- CRM Software
- Sales Presentations
- Client acquisition
- Training and mentoring
- Report Preparation
- Project Management
Timeline
Sales and Services Manager
Valmet Pty Ltd
2011.06 - Current
Sales Manager
Tyco Flow Control
1997.11 - 2011.05
HNC - Business And Finance
University of Wales Altyryn
HNC - Mechanical Engineering
University of Wales
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