Hugh Harris
Burleigh Heads,Queensland
Summary
Dedicated and highly motivated Junior Project Manager with a strong foundation in project management principles and a passion for driving successful project outcomes. Adept at assisting in project planning, execution, and monitoring, with a keen eye for detail and a commitment to delivering projects on time and within budget. Proven ability to work collaboratively with cross-functional teams, adapt to dynamic project environments, and effectively communicate with stakeholders. Eager to contribute to the success of projects by leveraging organizational, analytical, and problem-solving skills gained through academic coursework and hands-on project experience. Seeking an opportunity to further develop my project management skills and make a meaningful impact on achieving project goals.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Bunnings Warehouse Australia
09.2019 - 01.2022
- Customer Service: Greet customers warmly, listen to their inquiries, and provide friendly and knowledgeable assistance throughout their shopping journey.
- Product Knowledge: Develop a deep understanding of the store's product inventory, including tools, building materials, and home improvement products, to effectively guide customers.
- Stocking and Merchandising: Assist in maintaining a well-organized and clean sales floor by restocking shelves, arranging displays, and ensuring products are correctly priced.
- Cash Handling: Process customer transactions accurately, handle cash and credit card payments, and provide receipts.
- Problem Resolution: Address customer concerns or complaints professionally and escalate complex issues to the supervisor or manager when necessary.
- Inventory Management: Keep track of inventory levels, report low stock items, and assist in regular inventory counts.
- Team Collaboration: Work collaboratively with other team members, including cashiers, stock clerks, and managers, to ensure a smooth store operation.
Kitchen Hand
Las Palmas
09.2021 - 01.2022
- Order Processing: Take food and drink orders accurately, enter them into the POS system, and relay orders to kitchen and bar staff.
- Product Knowledge: Development of a comprehensive understanding of our menu offerings, including ingredients, preparation methods, and pairings, to make informed recommendations to guests.
- Up-selling and Cross-selling: Encourage guests to explore additional menu options, beverages, or specials to enhance their dining experience.
- Table Maintenance: Ensure that dining areas are clean, well-organized, and set up to accommodate incoming guests promptly.
- Team Collaboration: Collaborate with kitchen and bar staff to ensure seamless service and timely delivery of orders.
Business Administration Assistant
Gold Coast Shuttle Service
01.2022 - Current
- Reservations Management: Handle reservation requests from clients through various communication channels, such as phone, email, and online platforms.
- Customer Service: Provide excellent customer service by answering inquiries, addressing special requests, and ensuring a positive client experience.
- Booking Accuracy: Enter reservation details into the company's booking system accurately and in a timely manner, including customer information, dates, and preferences.
- Inventory Management: Monitor and update inventory availability, ensuring accurate booking limits and managing waitlists when necessary.
- Documentation: Maintain organized records of reservations, payments, and client communications.
- Administrative Support: Assist in various administrative tasks, such as data entry, filing, and correspondence management, to support the smooth operation of the business.
Education
Bachelor of Project Management - Built Environment, Tech, Legal Studies, Finance
Bond University
Gold Coast, QLD02.2022
Diploma of Built Environment - Construction, Property
Bond University
Gold Coast, QLD09.2021
Skills
- Project Planning: Expertly crafting comprehensive project plans with clear objectives, timelines, and resource allocation
- Budget Management: A track record of effectively overseeing project budgets and ensuring financial accountability
- Stakeholder Communication: Exceptional communication skills for fostering relationships with clients, teams, and stakeholders
- Risk Management: Proficiency in identifying, analyzing, and mitigating project risks to prevent issues
- Resource Management: Efficiently allocating and managing project resources, including personnel and materials
- Change Management: Skill in facilitating and managing changes within projects and organizations
- Quality Assurance: Knowledge of quality control processes to meet or exceed project deliverables
- Procurement Management: Familiarity with procurement, vendor selection, and contract management
- Critical Thinking: Ability to make data-driven decisions to optimize project outcomes
- Time Management: Excellent time management skills to meet project deadlines and milestones
- Presentation: Delivering clear and compelling project presentations for stakeholders
- Client Relationship Management: Building and maintaining positive client relationships
- Technical Proficiency: Proficiency in project management software, collaboration tools, and relevant technical skills
- Leadership: Demonstrated leadership qualities that inspire and motivate teams to succeed
Languages
English
Native or Bilingual
Português (Brasil)
Native or Bilingual
Español
Professional Working
Português (Europa/Portugal)
Full Professional
References
Prof. Dr. Alexander Lang
Assistant Professor for Project Management
Faculty of Society and Design
Phone: +61 (0)7 559 51182
Mobile: +61 (0)480 258 373
Email: alang@bond.edu.au
Anita Egginton
PhD, Faculty of Society & Design
Mobile: +61 431 663 764
Email: anita.egginton@student.bond.edu.au
Caleb White
Builders and Lifestyles Coordinator
Bunnings Warehouse, Mermaid Waters Store
Mobile: +61 439 026 092
Timeline
Business Administration Assistant
Gold Coast Shuttle Service
01.2022 - Current
Kitchen Hand
Las Palmas
09.2021 - 01.2022
Sales Assistant
Bunnings Warehouse Australia
09.2019 - 01.2022
Bachelor of Project Management - Built Environment, Tech, Legal Studies, Finance
Bond University
Diploma of Built Environment - Construction, Property
Bond University
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