Hugh Johnston
Brunswick
Summary
A dependable and passionate bartender with a love for the hospitality industry. Although I have not been a bartender for long, I feel experienced, and very much capable of working behind the bar for long and late hours. Currently enrolled in a Certificate 4 in hospitality work. Able to deal with customer conflict, make classic cocktails, work efficiently while building a strong and friendly relationship with the bar team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Garden State Hotel
01.2025 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender
HER Bar
04.2024 - 01.2025
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Checked customer identification to verify age requirements for alcohol purchases
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Utilized problem solving skills to resolve customer complaints in a courteous manner
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions
- Trained and mentored new team members in proper bar operations
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods
Bartender
Fitzroy Bowls Club
10.2023 - 07.2024
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Collaborated with management team on marketing strategies aimed at increasing revenue opportunities within the bar area
- Utilized strong salesmanship skills to upsell drinks and appetizers
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws
- Trained and mentored new team members in proper bar operations
Shelf Stacker
Brunswick Supa IGA
01.2023 - 12.2023
- Proficient in using computerized inventory systems to track product levels and replenish as needed
- Restocked empty spaces on shelves in a timely manner ensuring neatness at all times
- Successfully operated a forklift to move pallets of goods around the warehouse
- Participated in physical inventories including counting, sorting, verifying quantities
- Collaborated with team members to complete tasks efficiently while meeting deadlines
- Ensured that all products were properly labeled and stored according to company standards
- Utilized strong organizational skills to keep shelves stocked with appropriate merchandise levels
- Monitored expiration dates on products regularly and pulled expired items from shelves
- Maintained cleanliness and organization of store shelves, display cases, and backroom storage areas
- Displayed an understanding of pricing strategies for merchandising purposes
- Assisted customers in locating items on the shelf or ordering special items when necessary
Fast Food Worker
McDonald's
05.2019 - 11.2022
- Maintained cleanliness of work areas, including counters, tables and floors
- Provided excellent customer service by greeting customers, taking orders and responding to inquiries
- Kept work areas stocked with supplies and ingredients
- Processed payments from customers using cash registers or other payment processing devices
- Efficiently prepared food orders according to customer requests
- Handled customer complaints professionally while remaining calm under pressure
- Communicated with co-workers to improve operations and reduce wait times
- Monitored food quality and freshness throughout the shift
- Operated fryers, grills, ovens, microwaves and other kitchen equipment safely
- Adhered to all safety regulations when handling food items
- Attended training programs to improve operations
Education
High School Diploma -
Princes Hill Secondary College
10.2022
Skills
- Honest and Dependable
- Cash Register Operation
- Teamwork and Professionalism
- Self Motivation
- Relationship Building
- Engaging personality
- Classic cocktails
- Responsible Serving
- Outgoing Personality
- Salesmanship
- Creative Mixology
- Calm and Composed
- Problem-Solving
- Adaptability
- Fast Learner
- Engaging Customers
- Liquor, beer, and wine knowledge
Certification
- Responsible Service of Alcohol Certificate
- Food handling safety and hygiene certificate
Timeline
Bartender
Garden State Hotel
01.2025 - Current
Bartender
HER Bar
04.2024 - 01.2025
Bartender
Fitzroy Bowls Club
10.2023 - 07.2024
Shelf Stacker
Brunswick Supa IGA
01.2023 - 12.2023
Fast Food Worker
McDonald's
05.2019 - 11.2022
High School Diploma -
Princes Hill Secondary College
Similar Profiles
MARK NAVASCAMARK NAVASCA
Sr. Sous Chef at Garden State HotelSr. Sous Chef at Garden State Hotel
Natchar SaisingthongNatchar Saisingthong
Commis Chef at Garden State HotelCommis Chef at Garden State Hotel
Struan PrestonStruan Preston
Head Chef at Hotel JesusHead Chef at Hotel Jesus