Hugh Wines
Sunshine Coast,QLD
Summary
A proven leader with a track record of enhancing customer satisfaction at BCC Maroochydore through effective problem-solving and a friendly demeanour. Skilled in team leadership and time management, and always willing to learn to help create welcoming environments and improve workplace dynamics. Demonstrating exceptional verbal communication, I ensure high-quality guest service in fast-paced settings. Consistently held in high regard for my maturity and friendly nature, I receive positive feedback from employers and colleagues. My interest in the Visual Arts also leads me to have an interest in clothing and fashion.
Looking for long-term casual employment with an employer who can offer ongoing workplace training and support. Available, Tuesdays, Wednesdays and most weekends with expectations to increase hours in the future.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager, Retails Assistant and Usher
BCC Maroochydore
05.2023 - Current
- Enhanced customer satisfaction by resolving costumer disputes, complaints and concerns, demonstrating strong problem-solving skills and empathy toward guest's experiences.
- Handled emergency situations calmly, following established protocols to ensure patron safety.
- Provided exceptional guest service, always with a smile and a friendly domineer and knowledgeable service.
- Capable of operating in a fast paced work environment.
- Ability to meet KPIs, including sales and conversion targets.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Contribute to positive workplace dynamics, working closely with coworkers to create a welcoming atmosphere for guests and smooth work environment.
- Accomplished varying tasks within established timeframes.
- Greeted guests in with friendliness and professionalism.
Barista, Casual Cook and BOH Member
EATS Sunshine Plaza
02.2020 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality food and beverages.
Front of House Wait Staff Member
Ton Kaho Bistro
04.2020 - 09.2020
- Cultivated warm relationships with regular customers.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Education
Bachelor of Behavioural Science / Criminology - Police Work / Homicide
University of Sunshine Coast
Sunshine Coast, QLD02.2028
High School Diploma -
Mountain Creek State High School
Mountain Creek, QLD11.2023
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Friendly and Outgoing Attitude
Always willing to Learn
Certification
- RSA and Food Safety Level 1.
- Currently enrollment in extended RSA and Level 2 Food Safety.
References
Patrick Moroney – St Patrick’s College, Launceston. Tasmania
Year 10 Teacher/Basketball Coach
patrickjohnmoroney@hotmail.com
Year 10 School Report: “I have really appreciated getting to know Hugh this year. He is an incredibly thoughtful, polite, and honest young man. We share many common interests that have allowed us to develop a respectful relationship. He participates in tutor activities which encourages younger students to do the same. He is a student that has much potential which will surely be fulfilled as his self-confidence grows.”
Fiona Mowat – St Patrick’s College, Launceston. Tasmania.
Ensemble & Primary music Coordinator – Music and Instrument Teacher
fiona.mowat@stpatricks.tas.edu.au
Finley Spittal-Gore - Birch Carroll and Coyle Cinema, Sunshine Coast. Queensland.
Duty Manager & Staff Member
fsg2008@icould.com
0403451941
Timeline
Manager, Retails Assistant and Usher
BCC Maroochydore
05.2023 - Current
Front of House Wait Staff Member
Ton Kaho Bistro
04.2020 - 09.2020
Barista, Casual Cook and BOH Member
EATS Sunshine Plaza
02.2020 - 12.2020
Bachelor of Behavioural Science / Criminology - Police Work / Homicide
University of Sunshine Coast
High School Diploma -
Mountain Creek State High School
- RSA and Food Safety Level 1.
- Currently enrollment in extended RSA and Level 2 Food Safety.
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