Hugh (Yu) Yamamoto
Daisy Hill,QLD
Summary
Senior District Sales Manager with 4.5 years of industry success. Passionate about transforming territory sales and marketing programs. Demonstrated track record of aligning sales and marketing initiatives to influence buying decisions. Resolves complex solutions and implements data-driven recommendations. Skilled in learning and adapting to changing environments in competitive landscapes. Understands customer needs and provides optimal solutions.
Overview
29
29
years of professional experience
Work History
Senior District Sales Manager
Toyota Motor Corporation Australia Pty Ltd
04.2019 - Current
- Ensure plans are in place to maximise vehicle wholesaling for the region through the review of Dealer inventory levels and the recommendation of the requisite volume and mix of stock required in order to achieve and exceed the sales targets
- Implement and review agreed sales, best practice processes and procedures consistent with set policies in order to achieve regional sales targets
- Provide advice on, and assists managers in the development of sales policies and standards to best support Dealer sales and marketing initiatives in the region to contribute to sustained guest satisfaction and align activities to the overall objectives of region sales
- Facilitate the achievement of region sales targets for Toyota vehicles through the analysis and strategic input in to Dealer opportunities, ascendancy planning, sales Kaizen, training gap analysis, logistic management, and input into the department's performance review process review process across the region
- Provides feedback on market and network intelligence
- Provide support to stakeholders to build strategic partnerships, and align business functions, resolve complex issues, implement countermeasures and improve business processes to minimise risk and support retail development and expansion
- Update and maintain reporting systems in order to provide the business with accurate and timely information to support planning, budgeting and forecasting activities
- Support regional office and Dealer network compliance with all relevant regulations, statutory requirements and TMCA operational requirements (including conducting Toyota For Life Assessments) in order to minimise Toyota's risk exposure and liabilities.
Senior District Parts and Service Manager
Toyota Motor Corporation Australia Pty Ltd
07.2017 - 12.2018
- Review the sales and operational practices of dealership Parts and Service departments and identify opportunities
- Promote, implement & sustain minimum dealer service & parts operation standards
- Improve the capacity and capability of district service and parts departments
- Ensure that Dealerships administer ‘Warranty and Policy' according to Toyota Australia Parts & Service Policy and Procedure
- Support regional office & dealer network compliance with all relevant legal regulations, statutory requirements, and TMCA operational requirements
- Build and manage relationship with primary dealership stakeholders: Parts/Fixed Operations and Service Department Mangers
- Develop a long-term business strategy for responsible dealerships.
District Parts and Service Manager
Toyota Motor Corporation Australia Pty Ltd
01.2015 - 06.2017
- Responsibility is the same as above.
District Parts & Service Manager
Toyota Motor Corporation Australia Pty Ltd
02.2013 - 12.2014
- Responsibility is the same as above.
District Operations Manager
Toyota Motor Corporation Australia Pty Ltd
09.2012 - 01.2013
- Promote, implement & sustain minimum dealer service operation standards
- Improve the capacity and capability of district service departments
- Ensure that Dealerships administer ‘Warranty and Policy' according to Toyota Australia Parts & Service policy and procedure.
Technical Field Manager
Toyota Motor Corporation Australia Pty Ltd
05.2011 - 08.2012
- Build and manage relationship with primary dealership stakeholders: Diagnostic Master Technicians and Service Managers
- Implement field service activities
- Monitor, analyse, prioritise and report field technical problems Fleet, Dealer and CEC
- Mentor and coach technical staff regarding countermeasures, field fix information and campaigns
- Recommend appropriate level of assistance for warranty support (within prescribed guidelines) and goodwill policy
- Monitor parts recovery programs provided by National Service Division
- Support regional office & dealer network compliance with all relevant legal regulations, statutory requirements, and TMCA operational requirements.
TNT Apprentice Training & Development Technical Specialist
Toyota Motor Corporation Australia Pty Ltd
03.2009 - 04.2011
- Provide advice, guidance and direction to the dealer network to resolve product problems and technical enquiries
- Provide direct on the job technical assistance to resolve technical concerns to dealers and customers if required
- Maintain and promote good technical communication with the dealers by conducting regional technical information meetings and other dealer forums
- Monitor dealer service, repair facilities, staff resources and provide counsel and advice on Toyota requirements for all technical service facility and equipment
- Coordinate technical training courses (TNT-ST and TNT-PT) to apprentices of light-duty automobile technicians (Certificate II and III in Light-duty Automobile Technicians)
- Develop and coordinate new model vehicle training courses (NMM) to technicians, service managers, service advisors and foremen at Toyota and Lexus Dealers
- Redesign Toyota Network Training Apprentice packages to deliver practical knowledge to technicians.
Operation Specialist
Overseas, Toyota Motor Corporation Japan
10.2004 - 12.2008
- Support and implement operations Kaizen activities
- Support and implement cost reduction Kaizen activities
- Support and implement lean production through Genchi Genbutsu and Kaizen activities
- Identify the business opportunities to grow and sustain business performance
- Professional Athletes Support]
- Provide Japanese / English interpretation and translation service
- Provide relocation assistance (airport pick-up, apartment, mobile, Wi-Fi)
- Support media and organise event
- Provide contract negotiation., Provide service technical support (Field Fix) and production countermeasure information to distributors in Asia, Oceania, Middle East and North America markets using TQCN, TSIN, TQ-NET, SMS, SMS-BR, GSIC and EPC
- Instruct and evaluate field technical reports (FTR), market impact reports (MIR)
- Field action (PDC, ICSC, SPA, CSC, SSC and Recall) handling and official document preparation (Internal and external letters, TI, WCPP, DIR and other relevant documents)
- Technical translation of new vehicle technology, product engineering, vehicle quality issues
- Support Field Operating Managers to improve distributors and dealer operations
- Arrange overseas market research (usage, durability and various confirmation activities)
- Study IQS, VDS results and provide one voice request (product quality improvement request) to responsible TMC divisions (CE, Design, Engineer and CQE) and suppliers
- Prepare job instructions to improve human resource development
District Sales Manager
Prox Vehicle Trading Company
05.2002 - 09.2004
- New business development in South Africa, Botswana, Jamaica, Trinidad Tobago, Dominican Republic, St.Vincent, Bahamas, Grand Cayman Island, St.Kitts, England, Ireland, New Zealand, Australia, Guam, Saipan, Republic of Belau, Cambodia and Sri Lanka
- Used vehicle purchase and sales in the Japanese domestic market
- Kaizen leader for reduction in vehicle transportation (by land and by sea) and purchase costs
- Inspect and evaluate used vehicle conditions and conduct minor vehicle repairs
- Document preparation (invoice, shipping details and custom clearance)
- Prepare job instructions to improve human resource development
Vehicle Development Engineer
Mitsubishi Motor Corporation
04.1994 - 03.2000
- Develop concept vehicles for motor shows
- Conduct driving tests and various bench tests in order to research NVH (Noise, Vibration and Harshness) performance for rival vehicles to develop product guidelines
- Study new NVH simulation programs to improve NVH development process
- Introduce new NVH simulation programs, demonstrate operations and translate English manuals into Japanese
- Improve NVH performance for pilot vehicles before mass production process
- Improve efficiency and accuracy in various vehicle development processes such as static rigidity (white body and body component parts), dynamic rigidity (including steering column, vehicle body, bull-bar, pedestrian protection bumpers and bonnets)
- Study and develop new measurement methods to visualize characteristics of tyres, wheels, suspension, sub-frames, exhaust pipe, engine mounts and white body by utilizing modal analysis, sound distribution analysis, contribution rate analysis, tracking analysis, transfer pass analysis and principal component analysis
- Support emergency recall projects
- Prepare job instructions to improve human resource development
- Business Referees
- Can be supplied upon request
- PROTECTED5
Education
MBA - Business Administration
Southern Cross University
Gold Coast02.2017
Diploma of Business - Administration
Martin College
Brisbane, QLD03.2002
Diploma of Business - Marketing
Martin College
Brisbane, QLD03.2002
Skills
- Excellent administration, negotiation and sales skills
- Business consulting experience (effectiveness, efficiency, finance and profitability)
- Business development and planning (sales, marketing and strategy)
- Order management
- Relationship building and management
- Performance improvements
- Analytical problem solver
- Coaching and mentoring
- Cost reduction, lean operation and production training experience
- Franchiser audit and assessment experience
- Vehicle engineering experience (Noise, vibration and harshness, static, dynamic and durability testing)
- Thorough working knowledge of Toyota Way, PDCA A3 communication and TBP
- Technical training experience
- Warranty policy and submission training experience
- Vehicle product and accessory sales training experience
- Sales walkaround and vehicle sales process training experience
- Technical diagnosis experience (petrol, diesel and hybrid vehicles)
- Common-rail diesel engine diagnosis program development
- Volunteer experience (coaching, management and support)
Additional Information
- Australian Visa Status: Permanent residence statusPartner (Migrant) (Subclass 100) Visa
Languages
Japanese
Native or Bilingual
Timeline
Senior District Sales Manager
Toyota Motor Corporation Australia Pty Ltd
04.2019 - Current
Senior District Parts and Service Manager
Toyota Motor Corporation Australia Pty Ltd
07.2017 - 12.2018
District Parts and Service Manager
Toyota Motor Corporation Australia Pty Ltd
01.2015 - 06.2017
District Parts & Service Manager
Toyota Motor Corporation Australia Pty Ltd
02.2013 - 12.2014
District Operations Manager
Toyota Motor Corporation Australia Pty Ltd
09.2012 - 01.2013
Technical Field Manager
Toyota Motor Corporation Australia Pty Ltd
05.2011 - 08.2012
TNT Apprentice Training & Development Technical Specialist
Toyota Motor Corporation Australia Pty Ltd
03.2009 - 04.2011
Operation Specialist
Overseas, Toyota Motor Corporation Japan
10.2004 - 12.2008
District Sales Manager
Prox Vehicle Trading Company
05.2002 - 09.2004
Vehicle Development Engineer
Mitsubishi Motor Corporation
04.1994 - 03.2000
MBA - Business Administration
Southern Cross University
Diploma of Business - Administration
Martin College
Diploma of Business - Marketing
Martin College
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