Summary
Overview
Work History
Education
Skills
Software
Generic
Hugo Davies

Hugo Davies

Customer Success Manager
Preston,VIC

Summary

Customer-focused professional with successful career in software sector. Dynamic successful application of my advanced soft skills and my growing technical knowledge in a fast-paced business environment.


Member of Geo Culture Council and participant in high potential Mentorship program.


Project work – NPS, Data analytics, Process enhancement/implementation.


Gallup Strengths – Positivity, Ideation, Individualization, Strategic, Woo

Overview

5
5
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Customer Success Manager

Verizon Connect
Melbourne, VIC
10.2021 - Current
  • B2B relationship management
  • Member of the Geo Culture Council
  • Participant Talent in Torch Mentor Program
  • Training & Support for Product
  • Development and implementation for Mail Merge process that is now used cross departmentally
  • Project lead - Data tracking with the Training & Onboarding Team using Google Analytic
  • Project lead - NPS Project
  • Pendo & Tableau Data software experience
  • SMB Account Management
  • G Suite & Microsoft Office Suite experience
  • Experience using Salesforce & Gainsight software.

Customer Success Manager

OrderMate Pty Ltd
Melbourne, VIC
02.2021 - 10.2021
  • B2B relationships & sales
  • Efficient onboarding of clients
  • Training & Support for Product
  • Designing the client’s software & user-friendly operational functions
  • Hosting daily Scrum Meetings
  • Experience using Hubspot Software
  • Experience using Jira, Confluence
  • G Suite & Microsoft Office Suite experience
  • Experience using Zendesk software.

Assistant Manager

Jackalope Hotel
Mornington, VIC
02.2020 - 02.2021
  • Management of the day-to-day running of Front Office departments
  • Relationship management
  • Dealing with complaints in an efficient and professional manner
  • Managing interdepartmental relationships
  • Supporting the Food and Beverage department
  • Implementing preventative steps to maintain a safe workplace
  • People & Team Management
  • Submitting accurate and error-free payroll for a large team
  • Maintaining budgets

Assistant Manager

The Como Melbourne
South Yarra, VIC
09.2018 - 02.2020
  • Management of the day-to-day running of Front Office departments
  • Relationship management
  • Dealing with complaints in an efficient and professional manner
  • Managing interdepartmental relationships
  • Supporting the Food and Beverage department
  • Implementing preventative steps to maintain a safe workplace
  • People & Team Management
  • Submitting accurate and error-free payroll for a large team
  • Maintaining budgets

Front of House Manager

Jesmond Dene House
Newcastle, United Kingdom
12.2017 - 09.2018
  • Management of the day-to-day running of Front Office departments
  • Relationship management
  • Dealing with complaints in an efficient and professional manner
  • Managing interdepartmental relationships
  • Supporting the Food and Beverage department
  • Implementing preventative steps to maintain a safe workplace
  • People & Team Management
  • Submitting accurate and error-free payroll for a large team
  • Maintaining budgets

Education

Bachelor of Science - Sport Coaching and Exercise Science

Canberra University
Canberra, ACT
04.2012 - 04.2015

High School Diploma -

St. Josephs College
Hunters Hill, NSW
04.2009 - 04.2010

Skills

Customer Relations

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Software

G-suite

Microsoft Office

Salesforce

Hubspot

Python

SQL

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Hugo DaviesCustomer Success Manager