Hugo Gentile
Sydney,NSW
Summary
Motivated customer service representative committed to providing high quality service for superior guest experiences.Positive infectious personality .Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Entertainment Park
Bankstown
01.2021 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Respond to customer requests for Activities,services, and company information.
- Operate the cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Address customer inquiries to ensure satisfaction and foster positive service experience.
- Maintain up-to-date knowledge of product and service changes.
Responded proactively and positively to rapid change.
Train staff on operating procedures and company services. - Maintain clean and orderly areas by mopping floors, emptying rubbish bins and wiping down surfaces.
- Recommend, select and help locate and obtain out-of-stock product based on customer requests.
- Identify and resolve discrepancies and errors in customer bookings.
- Improved resolution time with effective problem-solving for customer complaints.
Education
HSC Certificate -
Clancy Catholic College
West Hoxton11-2024
Bachelor of Business - Accounting And Finance
University of Sydney
West HoxtonSkills
- Customer service
- Active listening
- Data entry
- Critical thinking
- Computer proficiency
- Professional telephone demeanour
- Payment processing
- Complaint handling
- Staff training
- Product knowledge
- Effective communication
- Credit card payment processing
- Time management
References
References available upon request.
Timeline
Customer Service Representative
Entertainment Park
01.2021 - Current
HSC Certificate -
Clancy Catholic College
Bachelor of Business - Accounting And Finance
University of Sydney