Hugo Innes-Humberstone
Melbourne,VIC
Summary
Dedicated and organised with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ops Admin
Air Services Australia
Melbourne , VIC
03.2023 - Current
- Managed daily operations, including scheduling and employee relations.
- Created, maintained and updated filing systems for confidential documents.
- Audited existing filing systems for accuracy and completeness.
- Took absence calls and worked with relevant shift managers to fill the vacant shifts.
- Performed data entry into the Recency Database.
- Ensured accuracy of data into the Recency Database.
- Identified, corrected, and reported filing errors to the Line Leader.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prepared reports using Microsoft Office Suite programs such as Word and Excel.
Shift Manager
McDonalds
Ballina , NSW
01.2022 - 01.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analysed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Helped employees accomplish tasks during peak periods.
Assistant Store Manager
McDonalds
Merimbula, NSW
01.2017 - 01.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analysing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Coached and developed store associates through formal and informal interactions.
Education
High School Diploma -
Lumen Christi Catholic College
Merimbula, NSW12-2022
Skills
- Advanced Excel Skills
- Multitasking
- Staff Management
- Detailed Documentation Practices
- Data Management
- Attention to Detail
Certification
- CERT 3 In Retail
- Shift Manager Certified
- First Aid Certificate
References
References available upon request.
Timeline
Ops Admin
Air Services Australia
03.2023 - Current
Shift Manager
McDonalds
01.2022 - 01.2023
Assistant Store Manager
McDonalds
01.2017 - 01.2023
- CERT 3 In Retail
- Shift Manager Certified
- First Aid Certificate
High School Diploma -
Lumen Christi Catholic College
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