Hugo Poloni
Matraville,NSW
Summary
Despite the fact that I have been working in offices for a long time, in this new chapter of my career, I find myself a more dynamic worker. I am thirsty to learn something new and really enjoy developing some new skills.
Overview
15
15
years of professional experience
Work History
Trade Assistant
Stone Shapers
Sydney, NSW
01.2023 - 10.2024
- Provided general repairs for esteemed clients such as Louis Vuitton, Parpasley, Rimowa, Dior, Valentino, and Burberry.
- Assisted in constructing showcases and executed in-store installations, involving interstate travels.
- Played a key role in supporting the Shopfitter's renovation of the Rimowa Store at Sydney Westfield.
- Conducted general maintenance tasks, including floor polishing, painting, and operating steam cleaners.
- Contributed to goods receiving and assisted with store management at the factory.
Warranty Clerk
Canterbury BMW
, NSW
01.2020 - 01.2023
- Examined claims, records and procedures to grant approval of coverage.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Signed payment approvals accepted claims.
- Responsible for claiming warranties for services performed at the store
- Assisting colleagues and clients with warranty concerns
- Keeping up-to-date with company announcements and factory recalls
- Liaising with manufacturers
- Negotiating deals on behalf of customers and the organization
- File documents in physical and digital records
General Handyman
Canterbury BMW
, NSW
06.2019 - 01.2020
- Responsible for welcoming costumers to maintenance services
- Moving cars around the facilities and keeping park organized
- Providing pickup and drop-off of customers and cars from/to the dealership
Business Administrator
Altomix Cleaning Supplies
, Brazil
07.2015 - 07.2018
- Implemented business processes to streamline daily operations and increase efficiency.
- Planned, coordinated and controlled daily operations of sales, financial management and human resources.
- Managed office operations, scheduling and inventory audits.
- Defined and understood team member responsibilities to enhance group efficiency and performance.
- Represented company at industry meetings, conferences and trade shows.
- Reduced accounting errors by revising financial reporting and reconciliation processes.
Administration Officer
GO FLEX distributor
, Brazil
10.2009 - 06.2015
- Set appointments and managed meeting schedule.
- Created reports using advanced data management and software skills.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
- Identified and resolved complex problems impacting operations management and business direction.
- Helped organizational leadership with purchase orders, service contracts, probation reviews, financial reports and audits.
Education
Certificate III - Financial Services
TAFE Digital
BBA - Relationship Marketing
FAESA
Brazil12.2015
Certificate II - Empretec - Entrepreneurship Global Network
SEBRAE
Brazil12.2012
Diploma - Computer Technician
SENAC
Brazil12.2008
Skills
- Structure Assembly
- Cabinet Repair
- Hand and Power Tool Operation
- Demolition and Cleanup
- Carpentry and Woodworking
- Multiple Priorities Management
- Resourceful and Analytical
- Customer Service
- Continuous Improvement
- Work Planning and Prioritization
- Attention to Detail
- MS Office
- Repair Work
- Recordkeeping and File Management
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Additional Information
- Joseph Douskou from Stone Shapers (Owner): 0432 990 438
- Matthew Coulton from Canterbury BMW (Sales Manager): 0452 461 982
Timeline
Trade Assistant
Stone Shapers
01.2023 - 10.2024
Warranty Clerk
Canterbury BMW
01.2020 - 01.2023
General Handyman
Canterbury BMW
06.2019 - 01.2020
Business Administrator
Altomix Cleaning Supplies
07.2015 - 07.2018
Administration Officer
GO FLEX distributor
10.2009 - 06.2015
Certificate III - Financial Services
TAFE Digital
BBA - Relationship Marketing
FAESA
Certificate II - Empretec - Entrepreneurship Global Network
SEBRAE
Diploma - Computer Technician
SENAC
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