Hugo Ross
Business Development and Digital Marketer
Melbourne,VIC
Summary
To work in a growing company where I can add value by exercising my knowledge and experience to take the business to its next stage in growth. I thrive in start up environments where I can use my exceptional people skills as well as my well-developed verbal and written communication skills to work towards commercial solutions, either individually or within a group.
Overview
9
9
years of professional experience
22
22
years of post-secondary education
Work History
Energy Specialist
Octopus Energy
11.2020 - 02.2021
- As part of a select team of Australian Energy Specialists my role was to tailor Octopus Energy (a fully fledged, established UK Electricity Company) so operating within Australia would be no issue with its differing legislation, compliance benchmarks and operating environment
- This enriching, hands-on role had me wearing many Business Hats due to there being no supporting IT or support teams
- I updated glossary terms used in Australia so anyone from the UK could follow our operational notes
- I worked alongside Developers so they could tailor the digital infrastructure to the Australian system and also for clients utilizing Octopus such as Nectr and Origin to have support if there were any issues.
Customer Solutions Specialist
Sumo
Melbourne, VIC
01.2018 - 03.2020
- Working in a grass roots company has many unseen daily challenges
- Speaking to customers regarding queries, price rises, issues with billing, system issues plus aiding in cross selling is challenging whilst maintaining a high level of calm and control during conversations as supporting systems are still in developmental stages.
Marketing Secondment (6 Month Graduate Position)
Momentum Energy
Melbourne, VIC
01.2018 - 08.2018
- Duties - Worked alongside Marketing Coordinator for most design briefs, projects and activation zones, particularly worked on Comms for Momentum customers keeping communications preferences front of mind so these can be presented how requested. Trained in SmartCommunications to assist with segmenting communications, creating templates for letters and EDM’s in Salesforce
- Was a shared asset for the marketing team, worked on marketing automation triggers, aided in internal communications, was a representative at sponsorship events, creating briefs for the digital and creative teams.
Connection Services Consultant
Momentum Energy
01.2015 - 01.2018
- Connection Services; a customer interacting role that incorporates the operations based aspects of the electrical industry such as turning on and off power after vacating a premises, organizing meters for new properties or if there is a suspected issue with someone’s meter then an investigation to find out where the fault lies.
Office File Clerk
Camberwell Urology Clinic
Melbourne, VIC
01.2013 - 01.2015
- Administrative assistance to the secretaries, covering reception staff
- Worked as part of a team on projects and as an individual part time
- Implemented the change to a paperless system in the office.
File Clerk
Davies Collison Cave Intellectual Property Law Firm
Melbourne, VIC
01.2011 - 01.2012
- Administrative assistance to operators and secretaries, the retrieval and delivery of files from across the firm as well as maintaining a high level of customer service to partners, operators and internal staff alike
- I provided hands on backup and support to other business functions as directed by the Chief Operating Officer and Melbourne Operations Manager.
Education
No Degree - Customer Experience: Study And Design
04.2001 -
- Continuing education in Marketing, focusing on Automation and Customer Experience.
- Professional development completed in Customer Experience
BBA - Entrepreneurship, Marketing
01.2012 - 01.2015
High School Diploma -
01.1991 - 12.2009
Completed VCE at the Prahran Campus.
Skills
Interpersonal and relationship building skillsundefined
Timeline
Energy Specialist - Octopus Energy
11.2020 - 02.2021
Customer Solutions Specialist - Sumo
01.2018 - 03.2020
Marketing Secondment (6 Month Graduate Position) - Momentum Energy
01.2018 - 08.2018
Connection Services Consultant - Momentum Energy
01.2015 - 01.2018
Office File Clerk - Camberwell Urology Clinic
01.2013 - 01.2015
RMIT - BBA, Entrepreneurship, Marketing
01.2012 - 01.2015
File Clerk - Davies Collison Cave Intellectual Property Law Firm
01.2011 - 01.2012
RMIT - No Degree, Customer Experience: Study And Design
04.2001 -
Wesley College - High School Diploma,
01.1991 - 12.2009
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