Hugo Tang
Melbourne
Summary
Dynamic professional with experience at ChinaMax, excelling in financial accuracy and customer service. Proven ability to enhance team collaboration and streamline processes, resulting in reduced errors.
Skilled in network configuration and problem-solving, with a strong attention to detail and a commitment to fostering positive relationships.
Worked in Cloudcon Pty for 3 months as an intern, involved in assessing and creating products, I was involved with the whole Customer Success team to ensure Client satisfaction
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intern
Cloudcon
03.2025 - 06.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developing and analyzing Service sheets using software application
- Contributed to a positive team environment by collaborating with fellow interns on group projects .
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Sorted and organized files, spreadsheets, and reports.
- Supported customer service improvements with detailed feedback analysis.
- Streamlined data entry processes, significantly reducing manual errors.
- Aided in enhancing website user experience with thorough usability testing.
Bookkeeper
ChinaMax
01.2020 - 11.2024
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Facilitated better cash management, closely monitored cash flow statements.
Restaurant Waiter
ChinaMax
01.2020 - 10.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Teacher Assistant (Work Experience)
Galilee Regional Catholic Primary School
06.2019 - 07.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Bachelor of Cyber-Security - Cyber Security
Swinburne University of Technology
Melbourne, VIC07-2025
Unilink Diploma of IT - Information Technology
Swinburne University of Technology
Melbourne, VIC11-2022
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Computer skills
- Team collaboration
- Outstanding communication skills
- Networking support
- Network configuration and troubleshooting
- Secure network configuration
- Network configuration management
- Virtual private network configuration
- Wireless network configuration
- Network topologies
- Network security development
- Malware analysis techniques
- Malware analysis
- Network administration
- Networking
- Vulnerability assessment
Certification
Introduction to Cyber Security -Cisco Networking Academy
CCNP - Cisco Certified Network Professional
CCNA - Switching, Routing and Wireless Essentials
Languages
Chinese
Professional Working
English
Native or Bilingual
Timeline
Intern
Cloudcon
03.2025 - 06.2025
Bookkeeper
ChinaMax
01.2020 - 11.2024
Restaurant Waiter
ChinaMax
01.2020 - 10.2023
Teacher Assistant (Work Experience)
Galilee Regional Catholic Primary School
06.2019 - 07.2019
Bachelor of Cyber-Security - Cyber Security
Swinburne University of Technology
Unilink Diploma of IT - Information Technology
Swinburne University of Technology
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