Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
HUGO ZAMBRANO

HUGO ZAMBRANO

Computer Engineer
Gungahlin,ACT

Summary

IT Professional with a vast range of experience across different platforms and over six years of results-oriented experience in the Australian corporate environment with a strong knowledge in Customer service, Business and Office administration, Payroll, Accounting in both Hospitality and Banking industries. Fast-track promotion from beginner position to management based on achievements in sales, profitability, project design, training, employee motivation and recruitment, consistently meeting and exceeding individual and store sales goals and performance objectives. Innovative, forward-thinking and proactive, with outstanding leadership skills, problem-solving, communication, analytical, and follow-through profile. High-performing driver bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence. Dedicated Rideshare Driver with over 1 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.

Overview

14
14
years of professional experience

Work History

Rideshare Driver

Uber
03.2024 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Customer Service Advisor

Ford Gerald Slaven/ Eagers Automotive
09.2023 - 03.2024
  • Providing quotes for vehicle servicing and repairs
  • Determining customer requirements and assisting in the selection of solutions
  • Developing and maintaining relationships with customers
  • Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via email
  • Processing orders, invoices and payments
  • Liaising with customers, sales staff and service technicians to determine repair and service timelines
  • Arranging loan vehicles for customers
  • Operating specialised automotive computer software
  • Management of Microsoft 365
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Titan software (dealer management system)

Tesla Advisor

Tesla
09.2022 - 03.2023
  • Support customer from the moment they walk into our showrooms to learn about Tesla
  • Engage and educate prospective customers and current owners through calls, emails or text
  • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential
  • Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets
  • Effectively present and sell and support the delivery and installation the entire Tesla eco-system
  • Provide the highest level of customer service throughout the full sales and delivery cycle
  • Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment
  • Educate new owners by conducting a comprehensive vehicle orientation
  • Execute customer documents on delivery day
  • Perform additional responsibilities as assigned to meet business needs.

Assistant Manager

Guzmán y Gómez: Mexican Taqueria
02.2019 - 09.2022
  • All duties are reported to Restaurant Manager (RM)
  • Scheduling shifts and assigning positions during assigned shift
  • Managing and storing vendors' contracts and invoices
  • Assisting in selecting, training, and managing the staff
  • Conducting payroll activities
  • Recording all income and expenses and ensuring that cash registers are balanced.

General Manager

San Expedito Logictics
06.2015 - 01.2016
  • Coordinating of the national routes of the company's trucks for pick-up and delivery of the loads
  • Supervising the inventory tracking of all loads picked up and delivered
  • Follow up the chain distribution and the quality of the customer provided
  • Supervised the mechanical servicing of all trucks
  • Provide training to all new drivers and customer service representatives.

Helpdesk Specialist

National Bank of Credit
07.2013 - 06.2015
  • Installing, configuring and monitoring all computer system and networks active across the branch
  • Monitoring network traffic, capacity and usage to ensure optimal network performance
  • Monitoring all security parameters of the equipment, and databases
  • Detecting malfunction and security alerts in the network ensuring optimal operation
  • Report and record diagnosis and resolution of network faults
  • Providing technical support across the company (in person or over the phone)
  • Setting up office 365 users account and configurations.

Customer Service Specialist / Lending Officer

National Bank of Credit
09.2010 - 06.2013
  • Managing the bank account of clients
  • Preparing documentation to open or close accounts, obtaining signatures, and assign account numbers
  • Recommending and explained banking services and products to clients based on their needs
  • Verifying account details upon client request
  • Performing administrative duties, such as data entry, as needed
  • Offering banking services and products to existing and possible clients.

Education

Certificate IV in Information Technology Networking -

Canberra Institute of Technology - CIT
06.2018

Certificate III in Information, Digital media and Technology -

Canberra Institute of Technology - CIT
06.2017

Computer Engineering -

Universidad Fermin Toro - Venezuela
03.2009

Skills

  • Adaptability
  • Communication, negotiation and relationship-building
  • Organizational
  • IT
  • Networking
  • MS Office (Advanced)
  • Problem solving
  • Initiative
  • Leadership and the ability to 'make things happen
  • Customer Service
  • Schedule Management
  • Excellent navigation
  • Patience and understanding

References

  • Daniel Gutierrez, Vet Lecturer (IT department) CIT, 0424 145 414, Daniel.GutierrezNava@cit.edu.au
  • Rosy Alvarez, Manager Guzman y Gomez - Belconnen, 0449 610 315, rosy.alvarez@gyg.com.au

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Rideshare Driver

Uber
03.2024 - Current

Customer Service Advisor

Ford Gerald Slaven/ Eagers Automotive
09.2023 - 03.2024

Tesla Advisor

Tesla
09.2022 - 03.2023

Assistant Manager

Guzmán y Gómez: Mexican Taqueria
02.2019 - 09.2022

General Manager

San Expedito Logictics
06.2015 - 01.2016

Helpdesk Specialist

National Bank of Credit
07.2013 - 06.2015

Customer Service Specialist / Lending Officer

National Bank of Credit
09.2010 - 06.2013

Certificate IV in Information Technology Networking -

Canberra Institute of Technology - CIT

Certificate III in Information, Digital media and Technology -

Canberra Institute of Technology - CIT

Computer Engineering -

Universidad Fermin Toro - Venezuela
HUGO ZAMBRANOComputer Engineer