Hui Shen
Indooroopilly,QLD
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
12
12
years of professional experience
Work History
Account Manager
Dana (Beijing) e-motor Co.,Ltd
02.2020 - 03.2023
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts with annual revenue of 4M USD, ensuring timely communication and effective problem resolution.
- Negotiated favorable contract terms with clients, ensuring mutually beneficial agreements.
- Established effective communication channels to facilitate seamless project execution between clients and internal teams.
- Implemented effective strategies to develop new business and streamline customer RFQ processes.
- Conducted market trend analysis, evaluated competitor performance and assessed product strength for sales team.
- Conducted quarterly and annual sales report with leader team.
- Implemented Salesforce system for customer management and initiated quotation process with cross-functional teams.
Sales Representative
BorgWarner Automotive Components (Wuhan) Co.,Ltd.
03.2016 - 02.2020
- Developed new business with Daimler Truck, Dongfeng Renault, and Shanghai BOSCH for EV business
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Managed customer accounts with annual revenue of 3M USD.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Implemented CRM tools to track customer interactions and sales progress.
- Contributed valuable customer feedback to the product development team, shaping future product customization.
- Conducted analysis of market trends by collecting relevant data and policy details.
- Coordinated efforts between cross-functional teams to enhance efficiency in the delivery of products.
- Provided regular updates of forecasted data and submitted monthly sales reports to head office.
After sales engineer
Zhongtian Electric Technology Co.,Ltd
08.2011 - 02.2016
- Installing and calibrating electrical devices and conducted customer training
- Povided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Identified and supported resale opportunities to achieve sales plans.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
Education
Bachelor Degree - Automation
Wuhan University of Science And Technology
Wuhan China06.2011
Skills
- 5 Star Customer Service
- Outstanding Communication Skills
- Proficient with both English and Chinese language (including several local dialects)
- High sense of Responsibility
- Have a keen eyes for details and results
- Problem-solving
- Patience and the ability to handle difficult situations tactfully
- Teamwork and Collaboration
- Client Relationship Management
- Empathetic and a good listener
- Adapted to fast-paced environment
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Account Manager
Dana (Beijing) e-motor Co.,Ltd
02.2020 - 03.2023
Sales Representative
BorgWarner Automotive Components (Wuhan) Co.,Ltd.
03.2016 - 02.2020
After sales engineer
Zhongtian Electric Technology Co.,Ltd
08.2011 - 02.2016
Bachelor Degree - Automation
Wuhan University of Science And Technology
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