Hui Cheng Ng
Parkwood,WA
Summary
Versatile and dynamic, adept at managing high-pressure environments with a positive attitude and exceptional customer service skills, honed through past work experiences. Demonstrated ability to multitask and maintain attention to detail, achieving seamless operational efficiency and fostering positive experiences.
Overview
18
18
years of professional experience
Work History
Stay at Home Parent
N/A
12.2015 - Current
- Managed household operations, including budgeting, scheduling, meal planning, and grocery shopping.
- Provided full-time care, supervision, and educational support to children, fostering their physical, emotional, and intellectual development.
- Coordinated and facilitated various extracurricular activities, playdates, and educational outings.
- Developed and maintained a structured daily routine to balance children’s needs and household responsibilities.
- Implemented effective time management and multitasking strategies to handle multiple tasks simultaneously.
- Volunteered in school excursions and pizza day events, managed canteen duties and supervision of activities.
International Flight Attendant
Malaysia Airlines Berhad
05.2011 - 04.2015
- Ensured the safety and comfort of passengers during flights by providing exceptional customer service and attending to their needs.
- Conducted pre-flight safety checks, briefed passengers on safety procedures, and ensured compliance with airline regulations.
- Delivered in-flight service, including meal and beverage distribution, duty-free sales, and responding to special requests.
- Handled in-flight emergencies with professionalism, including medical situations, turbulence, and security issues.
- Assisted passengers with boarding and disembarking, ensuring a smooth and efficient process.
- Demonstrated strong communication skills by interacting with passengers from diverse backgrounds and cultures.
- Collaborated with the flight crew to ensure efficient operations and maintain a positive passenger experience.
Barista
Starbucks Coffee Company
01.2007 - 05.2011
- Member of the star opening team for Starbucks Subang Airport, playing a key role in launching the new location.
- Worked at three different Starbucks locations as well as covering shifts in different outlets, adapting to diverse customer profiles and varying traffic volumes.
- Prepared and served a variety of coffee beverages and food items, adhering to company standards and customer preferences.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Provided excellent customer service, handling customer inquiries, taking orders, and resolving complaints in a professional manner.
- Managed cash register operations, including cash handling, transactions and end-of-day reconciliations.
- Trained new employees on store procedures, product knowledge, and customer service techniques.
- Demonstrated teamwork and collaboration by working effectively with colleagues to meet store goals and customer needs.
Education
Diploma In Tourism And Hospitality Management - Tourism And Hospitality Management
Taylor's University College
Kuala Lumpur, Malaysia12.2006
Skills
- Friendly, Positive Attitude
- Customer Service
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Calm Under Pressure
Timeline
Stay at Home Parent
N/A
12.2015 - Current
International Flight Attendant
Malaysia Airlines Berhad
05.2011 - 04.2015
Barista
Starbucks Coffee Company
01.2007 - 05.2011
Diploma In Tourism And Hospitality Management - Tourism And Hospitality Management
Taylor's University College
Similar Profiles
Sydney Butler-ThorneSydney Butler-Thorne
Freelance Artist at N/AFreelance Artist at N/A
Gavin StephensGavin Stephens
Trailer Hand at N/ATrailer Hand at N/A
Bridgett PhillipsBridgett Phillips
Stay at Home Mom at N/aStay at Home Mom at N/a