Hui King Jennifer Ngei
Grocery Team Leader
Bunbury,Western Australia
Summary
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Restaurant Team Member
RAC Karri Valley Resort
12.2021 - 12.2022
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Greeted guests pleasantly and answered menu questions.
House Keeping & Kitchen Hand
RAC
05.2021 - 12.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
Grocery Team Leader
Bunbury Farmers Market
06.2017 - 05.2021
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
Nil - Secondary Education
Chung Hua Middle School
Sibu, Sarawak Malaysia 11.1991
Skills
- Table Service
- Sweeping and Mopping
- Performance Goals
- Dining Room Organization
- Safety and Sanitation Standards
- Taking Orders
- Delivering Orders to Guests
- Dietary Restrictions
- Operations and Procedural Knowledge
- Basic Maintenance
- Suggestive Selling
- Cleaning and Sanitizing
- Accurate Sales Transactions
- High-Volume Environments
- Waste Reduction
- Coffee and Tea Preparation
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Malay
Native or Bilingual
Chinese (Cantonese)
Elementary
Timeline
Restaurant Team Member
RAC Karri Valley Resort
12.2021 - 12.2022
House Keeping & Kitchen Hand
RAC
05.2021 - 12.2021
Grocery Team Leader
Bunbury Farmers Market
06.2017 - 05.2021
Nil - Secondary Education
Chung Hua Middle School
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