HUIYU ZHANG
CHATSWOOD WEST,New South Wales
Summary
Dedicated to offering exceptional assistance to team members and clients. Knowledgeable about appointments, customer service and team work. Accurately process payment via cash, EFTPOS and HICAPS. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate team communication.
Overview
6
6
years of professional experience
Work History
Sales Associate
DFO Homebush
11.2021 - 10.2023
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Coordinated activities with other departments to ensure quality customer service
- Processed orders through company system and coordinated product deliveries
- Worked with fellow sales team members to achieve group targets
- Sold various products by explaining unique features and educating customers on proper application.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Receptionist
Miranda Zen from China
07.2018 - 10.2021
- Accurately process payment via cash, EFTPOS, HICAPS and etc.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered and directed incoming calls whereupon update the bookings to the computer system
- Coordinated and communicated with clients daily to gather pertinent information
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed customer complaints and rectified issues to complete satisfaction.
Shop Assistant
Hurstville Easyway
11.2017 - 06.2018
- Maintained work area organization and cleanliness to uphold production levels and safety standards
- Completed daily checklists for smooth shop operations
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Maintained positive working relationship with fellow staff and management.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Education
Bachelor of Education/Science -
UNSW
07.2025
Year 11&12 -
GRC Oatley Senior Campus
12.2018
Intensive English Center -
Kogarah Intensive English Center
12.2016
SIT20213 Certificate II in Hospitality Certificate of BARISTA EXPERIENCE -
Kogarah High School
12.2016
Skills
- Two languages: English and Mandarin
- Accurately process via cash, EFTOPS, HICAPAS
- POS system operation
- Fast learner
- Customer service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Languages
Mandarin
English
a little Cantonese
Visa
Permanent Residency.
Timeline
Sales Associate
DFO Homebush
11.2021 - 10.2023
Receptionist
Miranda Zen from China
07.2018 - 10.2021
Shop Assistant
Hurstville Easyway
11.2017 - 06.2018
Bachelor of Education/Science -
UNSW
Year 11&12 -
GRC Oatley Senior Campus
Intensive English Center -
Kogarah Intensive English Center
SIT20213 Certificate II in Hospitality Certificate of BARISTA EXPERIENCE -
Kogarah High School
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