HULYA URFAN
Summary
Highly organised and dependable professional with a proven ability to manage multiple priorities while maintaining a positive and proactive attitude. Demonstrates a strong commitment to taking on additional responsibilities to drive team success. Eager to learn, grow, and excel in the automotive industry through continuous development and a results-driven approach.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager - Online Sales
Trivett Automotive Retail
11.2024 - Current
- Delegate daily workloads and responsibilities to sales staff, ensuring tasks are distributed effectively to optimise team performance and meet sales objectives.
- Built customer relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Assist in the development of new employees by providing training, mentorship, and guidance to ensure they adapt to the business processes and achieve their full potential.
- Ensure new employees are familiar with all departments within the business, promoting collaboration and maximizing opportunities for cross-departmental success.
- Built strong relationships with on-site team members by maintaining open communication, becoming a reliable source, and building trust.
Used Car Sales Manager
Subaru Penrith
01.2024 - 11.2024
- Supervised and mentored sales staff to achieve individual and team sales goals through regular training, performance reviews, and coaching sessions.
- Lead daily sales meetings to motivate the team and align on sales targets.
- Developed and implemented effective sales strategies to optimize vehicle turnover, profitability, and customer satisfaction.
- Monitored and managed inventory levels, ensuring the right mix of vehicles to meet market demand and minimise holding costs.
- Coordinated with service and reconditioning teams to ensure vehicles meet quality standards for retail.
- Resolved customer complaints and conflicts effectively, ensuring a positive outcome for both parties.
- Collaborated with multiple departments, including F&I and aftercare, to ensure all departments meet their targets while streamlining the sales process and maximizing sales opportunities.
Assistant Used Car Manager
Trivett Subaru Penrith
11.2021 - 12.2023
- Established relationships with potential customers and showed them the benefits of purchasing a vehicle through our business.
- Assisted in training, developing and mentoring the sales team.
- Reviewed, reported and oversaw all online enquiries daily.
- Maintained vehicle inventory and vehicle movements.
- Monitored pricing and overall appeal of advertisements online.
- Assisted with the set up and maintenance of yard/showroom displays.
Sales Consultant
Trivett Subaru Penrith
01.2017 - 10.2021
- Displayed a high level of customer service and negotiation skills to close deals while delivering an optimal sales experience.
- Uncovered customer needs and provided options and solutions to those needs.
- Provided exceptional product and service knowledge to our customers.
- Manged a high level of communication skills and attitude to deal with challenging customers.
- Understood and performed other roles within the dealership such as valuating trade- ins, introducing customers to our finance, insurance and aftermarket teams.
- Maintained current knowledge regarding the brands, products and services and our competitors products.
- Worked towards, met and exceeded monthly sales targets.
- Ability to multitask and in a high paced environment.
Concierge
Trivett Subaru Parramatta
04.2016 - 12.2016
- Greeting guests and making customers feel comfortable, as well as ensuring the maintenance of the customer lounge area and sales showroom.
- Manage customer flow in the dealership and ensuring customers are attended to.
- Answering all calls into the sales/service/parts department and manage call traffic to the appropriate department/person.
- Assisting the Delivery Coordinator to orchestrate the vehicle pick up dates and times to ensure customer satisfaction.
- Administration support to the sales team where required.
Consumer Electronics Sales
LG Electronics Australia
12.2014 - 01.2016
- Managed both inbound and outbound calls with LG Retailers
- Entered sales orders into logging system
- Total management of both Western and Southern Australia orders and overall accounts
- Worked towards, met and exceeded monthly KPIs
- Maintained a strong level of customer service and rapport with account holders
- Creating and following up on backorder reports
- Liaised with the Allocations Team to have stock allocated
- Provided advice and recommendations on our product range as well as general product based information
- Liaised with account managers and state managers
Skills
- Relationship Building
- Product Knowledge
- Time Management
- Conflict Management & Resolution
- Problem Solving
- Collaborative
Timeline
Customer Experience Manager - Online Sales
Trivett Automotive Retail
11.2024 - Current
Used Car Sales Manager
Subaru Penrith
01.2024 - 11.2024
Assistant Used Car Manager
Trivett Subaru Penrith
11.2021 - 12.2023
Sales Consultant
Trivett Subaru Penrith
01.2017 - 10.2021
Concierge
Trivett Subaru Parramatta
04.2016 - 12.2016
Consumer Electronics Sales
LG Electronics Australia
12.2014 - 01.2016
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