HUMA AKHTAR
Orange
Summary
Dynamic professional with strong communication and problem-solving skills developed in a fast-paced service environment. Proven ability to manage and resolve customer inquiries efficiently, leading to increased satisfaction and loyalty. Ready to transition into a new field to leverage these strengths, drive team performance, and enhance customer experiences. Committed to fostering positive relationships and delivering exceptional service in any role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ready Express
03.2025 - Current
- Serving customers and processing payments at the counter.
- Authorising fuel pumps and assisting customers with fuel selection.
- Operating POS/EFTPOS and balancing the till at the end of the shift.
- Restocking shelves, fridges, and maintaining store displays.
- Keeping the shop, coffee area, and restrooms clean and presentable.
- Handling deliveries and checking stock levels.
- Following safety and emergency procedures, including fuel spill response
Customer Service Representative
Ezymart
10.2024 - 03.2025
- Deliver outstanding customer service in a fast-paced retail environment.
- Process sales transactions, refunds, and customer inquiries efficiently.
- Maintain store cleanliness and merchandise displays.
- Assist customers with product information, and ensure a positive shopping experience.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Conducted inventory checks to maintain stock levels and prevent shortages.
- Assisted customers with finding the right product for their needs.
- Maintained store displays and ensured products were stocked and organized.
Security Guard
Wilson Security
12.2023 - 10.2024
- Monitored surveillance equipment, and ensured the security of the premises.
- Conducted regular patrols to deter and detect any suspicious activities.
- Responded promptly to alarms and incidents, coordinating with local authorities when necessary.
- Maintained detailed and accurate logs of daily activities and irregularities.
Education
Bachelor of Zoology -
University of Veterinary & Animal Sciences - UVAS
09.2022
High School Diploma -
Superior School Patoki
01.2018
Skills
- Excellent customer service
- Cash handling & EFTPOS operation
- POS system operation
- Stock management & inventory control
- Product knowledge & upselling
- Problem-solving
- Handling customer complaints
- Multitasking in fast-paced environments
Certification
Security guard license, NSW
First Aid and CPR certification
Languages
English
Full Professional
Timeline
Customer Service Representative
Ready Express
03.2025 - Current
Customer Service Representative
Ezymart
10.2024 - 03.2025
Security Guard
Wilson Security
12.2023 - 10.2024
High School Diploma -
Superior School Patoki
Bachelor of Zoology -
University of Veterinary & Animal Sciences - UVAS