MYOB
Huma Waheed
Greenacre,NSW
Summary
I am a self-motivated professional with extensive work experience in Telecom, Tobacco, and e-commerce, seeking a meaningful role within a progressive organization. I am a professionally smart individual with strong organizational skills and, the ability to handle multiple projects simultaneously with a high degree of accuracy. I love working in a collaborative environment to achieve the desired organizational growth.
Overview
10
10
years of professional experience
Work History
Administration Assistant
QACO PTY LTD
12.2022 - Current
- Coordinating with Ventia and LAHC Tenants for successful completion of repair works, ensuring timely and quality services.
- Maintaining a database for order management and timely claim processing
- Making a daily roaster for the tradesmen and ensuring everyone follows their schedule
- Implemented CRM system upgrades, enhancing team productivity and customer relationship management capabilities.
- Providing support to tenants by addressing their concerns via phone calls/emails
- Ensuring compliance with industry regulations and standards throughout all stages of the service delivery process.
Concierge Officer
Excel Building Management
12.2022 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Managed resident inquiries and concerns with professionalism, resulting in timely resolutions.
- Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
- Conducted regular property inspections to identify maintenance needs and ensure prompt attention to any issues.
- Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
- Offered administrative support by managing schedules, coordinating meetings, and maintaining records as required by property management standards.
Commercial Operations Manager
Philip Morris International, PMI
05.2021 - 10.2022
- Improved commercial efficiency by streamlining operations and implementing cost-saving measures.
- Developed strong relationships with suppliers, enabling better negotiation on pricing and terms.
- Managing the trade assistant team for retailer advocacy, Retailer enrolment, and compliance with tobacco-selling policies
- New product launches & launch of Nicotine pouches by managing trade material deployment in retailer shops
- Preparing toolbox dashboard for distribution incentive quarterly payout
- Created comprehensive training programs for distribution employees, increasing overall skill levels and boosting productivity rates.
Assistant Manager of Operations
Telenor
12.2016 - 04.2021
- Managing Telenor customer interaction centres in the North Zone to ensure customer touchpoints are enabled and maintain their performance and customer satisfaction scores.
- Supervising end to end Franchise on-boarding & termination as per SOPs and ensuring SLAs are met
- Liaison with PTA (Pakistan Telecommunication Authority) & other legal authorities for sim-selling activities and legal matters
- Managing Biometric devices issuance and usage in the region
- Implemented process improvement, creating analytics dashboards to track monthly KPIs & timely performance management
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
Sales Operations Specialist
Elan Linen Australia (E-commerce)
05.2014 - 11.2016
- Boosted sales efficiency by designing online sales campaigns
- Developed and maintained sales forecasting models to improve inventory management and reduce costs.
- Collaborated with Vendors and warehouse for more effective communication and coordination of sales initiatives.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
Education
MASTER OF BUSINESS ANALYTICS - DATA ANALYTICS
Victoria University
Sydney, NSW12.2024
MBA - FINANCE
COMSATS UNIVERSITY OF INFORMATION & TECHNOLOGY
LAHORE, PAKISTAN03.2012
Skills
- Workflow Coordination
- Data Evaluation
- Communication & Business Correspondence
- Microsoft Excel & CRM portals
- Strong Problem Solver
- Client Relations
Affiliations
- Traveling & exploring different cultures
- Baking
Software
Microsoft Office
SAP
References
References available upon request.
Timeline
Administration Assistant
QACO PTY LTD
12.2022 - Current
Concierge Officer
Excel Building Management
12.2022 - Current
Commercial Operations Manager
Philip Morris International, PMI
05.2021 - 10.2022
Assistant Manager of Operations
Telenor
12.2016 - 04.2021
Sales Operations Specialist
Elan Linen Australia (E-commerce)
05.2014 - 11.2016
MASTER OF BUSINESS ANALYTICS - DATA ANALYTICS
Victoria University
MBA - FINANCE
COMSATS UNIVERSITY OF INFORMATION & TECHNOLOGY
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