Humberto Becerra Zamarripa
Front Of House
Perth,WA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Precision Powder Coating & Sandblasting. Skilled in beverage preparation and problem-solving, adept at training teams for peak performance. Achieved significant improvements in service delivery by focusing on efficiency and quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Industrial Painter
Precision Powder Coating & Sandblasting
03.2024 - 07.2024
- Executed work orders for painting team as part of larger project schedule.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Increased customer satisfaction by delivering high-quality finishes within budget and on time.
- Maintained painting equipment in excellent condition, ensuring optimal performance and minimal downtime.
- Demonstrated attention to detail in every aspect of the painting process, resulting in consistent high-quality workmanship.
Bartender
The South of Perth Yach Club
08.2023 - 11.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Food Waiter
Little Creatures
02.2023 - 08.2023
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
Front of House Employee
The Point Bar and Grill
07.2022 - 02.2023
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Established welcoming atmosphere by greeting each guest warmly.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
Customer Service Representative
GuelGonza
12.2016 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - Environmental Science
The University of Western Australia
Perth, WA 04.2001 -
Skills
Beverage Preparation
Payment Processing
Food Service
Food Running
Cleanliness and hygiene
Strong multitasking
Fluency in English
Team training and development
Changing beer kegs
Time management abilities
Problem-solving abilities
Certification
RSA
Timeline
Industrial Painter
Precision Powder Coating & Sandblasting
03.2024 - 07.2024
Bartender
The South of Perth Yach Club
08.2023 - 11.2023
Food Waiter
Little Creatures
02.2023 - 08.2023
Front of House Employee
The Point Bar and Grill
07.2022 - 02.2023
Customer Service Representative
GuelGonza
12.2016 - 07.2022
Master of Science - Environmental Science
The University of Western Australia
04.2001 -
RSA
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