Humberto Augusto Cabral Gomez
Byron Bay,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cafe Manager
Bayleaf Cafe
10.2020 - Current
- Representing and fostering the company's culture of positive workplace training and development according to being a good industrial citizen.
- Planning menu in consultation with Chefs.
- Led floor and kitchen staff to work procedures daily and in special functions.
- Organize and coordinate staff, special functions and orders from suppliers whilst establishing strategic goals.
- Ensuring the purchase of goods, products and shop maintenance fit our budget.
- Overseeing stocktaking and pricing menu items based on budget.
- Overseeing the end of the financial reporting is correct.
- Ensuring our facilities comply with health regulations and are clean, functional and of suitable appearance.
- Creating ongoing training programs for new staff and supervising the day, including working with kitchen staff, particularly our senior Chefs.
- Greeting customers, taking bookings and assisting in taking orders in a professional and friendly manner all the time.
- Attaining customer feedback to assess and refine our service.
Recepcionist
Spot X Surfcamp / Holiday Park
03.2020 - 09.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist
Arts Factory Lodge
11.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Receptionist
Base Backpackers
04.2018 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Supervisor
The Front Porch Cafe
01.2019 - 07.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Bartender
Milky Lane
09.2017 - 04.2018
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Tourism Technician - Tourism And Travel Management
Universidad Nacional Del Nordeste
Corrientes, Argentina.11.2013
Skills
- Customer Engagement
- Continuous Improvement
- Coffee Shop Operations
- Event Preparation
- Food Orders
- Scheduling
- Customer Experience Management
- Cost Controls
- Menu Updating
- Staff Management
Certification
RSA/RCG LICENCE NUMBER CCH10711767 . Expiry: 21 Sept 2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Timeline
Cafe Manager
Bayleaf Cafe
10.2020 - Current
Recepcionist
Spot X Surfcamp / Holiday Park
03.2020 - 09.2020
Receptionist
Arts Factory Lodge
11.2019 - 03.2020
Supervisor
The Front Porch Cafe
01.2019 - 07.2019
Receptionist
Base Backpackers
04.2018 - 08.2019
Bartender
Milky Lane
09.2017 - 04.2018
Tourism Technician - Tourism And Travel Management
Universidad Nacional Del Nordeste