HUNG NGUYEN
Sydney,NSW
Summary
Driven professional with proven expertise in customer service and problem-solving, honed at Business Family and Linfox Logistics. Excelled in managing escalated calls and streamlining operations, enhancing customer satisfaction and operational efficiency. Skilled in active listening and adept with various software programs, demonstrating a strong blend of technical and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Customer Services
Business Family
01.2020 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Intern
Linfox Logistics
01.2023 - 02.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Business - Management
Western Sydney University
Sydney, NSW11.2025
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Problem Resolution
- Problem-solving abilities
Timeline
Intern
Linfox Logistics
01.2023 - 02.2023
Customer Services
Business Family
01.2020 - Current
Bachelor of Business - Management
Western Sydney University
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