Hung Tran (Resume + Cover Letter)

Assistant

Smart Choice Education and Migration

Melbourne

01.2019 - Current

Company Overview: An advisory team that helps international students gain admission to Australian universities and advance their academic and professional qualifications, strategise their migration planning, international relocation effortless, and ensure a safe and supportive environment for young international students.
Recently, starting from early 2019, I became an assistant at Smart Choice Education and Migration, an advisory team that helps international students gain admission to Australian universities and advance their academic and professional qualifications, strategise their migration planning, international relocation effortless, and ensure a safe and supportive environment for young international students. In this role, I believe patience, empathy and an interest to help students are vital.
I usually would be in the office as an assistant to Smart Choice. We'd meet and greet international students who come in - either by appointment or walk-in. It could be one person, two, several, or a large group of friends. I would assist Smart Choice staff to help the students, such as guiding them, answering their questions and supply helpful information.
Take care of Data entry and management; logging in their names, contact info, etc into the company's client management system.
Have any necessary phone calls with students (e.g to double check their email, etc)
Collaborate with staff to update, double-check, maintain invoice of office deliveries and help oversee office deliveries.
Assisted with marketing activities
As an assistant, I would accompany Smart Choice team members to high school career events, and deliver a seminar to international students. These occur around the middle of the year. Things I did for the seminar include:
Taking the near-sole responsibility of creating slides
Took the sole responsibility of delivering a verbal and visual presentation to these students about what Smart Choice Education is and how we could help them and what we could for them.
After my presentation is finished, a QnA session opens where the Smart Choice team members answer questions from students, and I would help these team members answer any questions the students as an assistant, as well as supply any useful information I know.
Handed out sheets that ask the students to fill in their personal information, such as their full name, nationality, VCE graduation year, VISA status, what subjects they're studying right now, their Nominated institutions or courses, etc (if they're interested in working with Smart Choice). I would type this written information into the company's data entry client management system. After the students receive their ATAR results and graduated, Smart Choice would help guide them to choose the right course.
Managed key contact points, info email, and general student services and events. I ensure all student enquiries are documented, actioned, or appropriately referred in a timely manner.
Maintained a welcoming and functional space, support students and ensure staff are supported.
Liaised with University stakeholders to support partnerships and communication efforts.
Assisted with digital file management and provide administrative support to Smart Choice, including event coordination, evaluation, and other engagement activities.
Worked closely with engagement, communications, policy & advocacy to promote programs.
Knowledge and understanding of good customer service practices
Knowledge and skills of Microsoft Office.
Forward student enquiries to staff when relevant to their role and/or department
Maintain digitals files and records.
Support with day-to-day administrative and engagement tasks, including event administration, evaluation and other administrative support.
Liaised with a diverse range of stakeholders
Performed document scanning, filing, and archiving
Assisted with the organisation and digitisation of records for finance & Human Resource-related documentation.
Provided general administrative assistance to the finance-related tasks
Maintained confidentiality and data integrity when handling sensitive documents.
Communicate professionally and clearly with team members to ensure tasks are completed accurately and on time.
Adhered to all workplace and safety policies and procedures.
Liaised confidently with clients whilst providing administrative assistant
Strong communication and organisational skills
Thorough and accurate with a strong attention to detail
Proficient computer skills
Assisted with phone calls
Assisted with client database management and registration
Assisted with marketing activities
Assisted with client relationships and general office administrations.
Provided a high level of customer service, assisting with general support to registration.
Assisted with marketing activities including creating flyers.
Greeting clients and assisting with enquiries
Assisted with print production and marketing material
Assisted with event management
Assisted with administrative duties
Assisted with invoice delivery, processing and double-checking
Assisted with overflow of work from other areas, such as data entry and internet research tasks, as and when the need arises
Assisted with business development
Assisted in maintaining the pantry area including keeping the pantry stocked
Sound computer skills
Demonstrated basic skills in Photoshop
Strong attention to detail
Meticulous touch typing skills and familiarity with letter writing techniques
Advanced editing and writing skills
Flexibility in handling a range of ongoing tasks
Excellent interpersonal skills and the ability to work well with all levels of internal management and staff, as well as external clients and associates
An advisory team that helps international students gain admission to Australian universities and advance their academic and professional qualifications, strategise their migration planning, international relocation effortless, and ensure a safe and supportive environment for young international students.