Hunny Ghai
East Cannington
Summary
Proven leader in the hospitality sector, adept at enhancing customer satisfaction and streamlining operations. At Virgin Australia Business Lounge, I spearheaded new cleaning protocols, significantly elevating hygiene standards. My adaptability under pressure and expertise in food safety have consistently improved service quality, fostering customer loyalty and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food & Beverage Attendant/Barista Shift Supervisor
Virgin Australia Business Lunge
05.2020 - Current
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Implemented new cleaning protocols, significantly improving hygiene standards in dining and kitchen areas.
- Improved customer satisfaction by quickly addressing and resolving any complaints or concerns.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- Ensured compliance with all health and safety regulations, maintaining safe environment for both staff and patrons.
FOH Staff Member
Oyster Bar
12.2020 - 05.2021
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
- Implemented upselling techniques to increase average check size while still prioritizing guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining top-notch service standards.
- Collaborated with kitchen staff to ensure seamless communication and prompt delivery of orders.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Handled high-pressure situations with poise, ensuring guests felt valued despite any challenges faced.
FOH Staff Member
Delhi 6
10.2019 - 11.2020
- Handled high-pressure situations with poise, ensuring guests felt valued despite any challenges faced.
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
Education
Certificate III And Diploma - Multimedia And Graphic Arts
Victory College of Design
11.2011
Bachelor of Arts - Liberal Arts And General Studies
Punjab University
India06.2008
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Food safety knowledge
- Food presentation
- Buffet maintenance
- Staff Leadership
- Customer Service
Certification
Approved Manager
Responsible Service of Alcohol
Timeline
FOH Staff Member
Oyster Bar
12.2020 - 05.2021
Food & Beverage Attendant/Barista Shift Supervisor
Virgin Australia Business Lunge
05.2020 - Current
FOH Staff Member
Delhi 6
10.2019 - 11.2020
Certificate III And Diploma - Multimedia And Graphic Arts
Victory College of Design
Bachelor of Arts - Liberal Arts And General Studies
Punjab University