Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hunta Cassidy

Palm Beach

Summary

A highly motivated and results-driven retail professional with 3 years of experience in people management, team development, and operational leadership. Proven expertise in leading diverse teams, optimizing customer service, and driving performance in fast-paced retail environments. Adept at recruiting, training, and mentoring staff to ensure high levels of productivity, engagement, and retention. Demonstrated ability to foster a positive team culture, resolve conflicts, and enhance employee performance through clear communication and continuous support. With a strong focus on operational efficiency, I am skilled in managing day-to-day store activities, improving processes, and maintaining high standards of service and sales. Adaptable and solutions-focused, I thrive under pressure and am committed to achieving organizational goals while maintaining a motivated and high-performing team.

Overview

3
3
years of professional experience

Work History

Store Manager

Kookai
02.2025 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Store Manager

Kookai
02.2024 - 02.2025
  • Lead and support a team of twenty plus staff members, overseeing daily operations, setting performance expectations and ensuring exceptional customer service.
  • Manage store operations, including inventory control, stock management and visual merchandising.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Customer experience: cultivated a customer-centric environment by handling complex customer issues, resolving complaints, and ensuring the highest level of satisfaction.
  • Contributed to the achievement of monthly sales and KPI’s by up skilling the team in personal selling and styling, along with motivating the team to drive sales through reward and recognition.

Floor Manager

Lululemon Sunshine Plaza
10.2022 - 01.2024
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Streamlined inventory management with accurate tracking and timely replenishment of stock.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Pharmacy Assistant

Priceline Pharmacy Chancellor Park
03.2022 - 06.2023
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.

Education

Bachelor of Psychology - Honours

University of The Sunshine Coast
Sunshine Coast, QLD
12.2023

Skills

  • Department Management
  • POS Systems
  • Inventory Management
  • Team building and leadership
  • Staff Management
  • Employee Development
  • Highly organised
  • Problem-solving
  • Customer service and engagement
  • Attention to detail to store cleanliness and presentation

Timeline

Store Manager

Kookai
02.2025 - Current

Assistant Store Manager

Kookai
02.2024 - 02.2025

Floor Manager

Lululemon Sunshine Plaza
10.2022 - 01.2024

Pharmacy Assistant

Priceline Pharmacy Chancellor Park
03.2022 - 06.2023

Bachelor of Psychology - Honours

University of The Sunshine Coast
Hunta Cassidy