CAMPBELL HUNTER
Maitland
Summary
Proactive General Manger with solid history of success in managing operations, building teams and equipping employees with skills to independently handle business needs. Offering 13 years of progressive experience combined with sound judgement and good problem-solving abilities. Strong record of consistently surpassing goals.
Looking to the future I envision really settling in to my next role with the aim to contribute in a meaningful and lasting way to the future success of the business and/or community.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food and Beverage Operations Manager
Roche Group
10.2023 - 06.2024
- Improved customer satisfaction by implementing new food and beverage service standards.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Increased revenue through effective upselling techniques and promotional strategies.
- Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
- Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
- Developed training programs for staff to ensure consistent service quality and product knowledge.
- Negotiated vendor contracts to secure the best prices on quality ingredients while minimizing supply chain disruptions.
Duty Manager
IHG Hotels & Resorts
02.2022 - 09.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of front desk agents and helped to resolve issues arising during shifts.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Oversight of after hours hotel operations including but not limited to the running of two on site restaurants, a brewery, a cocktail bar and the housekeeping,security and concierge staff on duty.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Responsible for oversight of 7 managers and their respective departments totalling in a team of over 80 staff at any one time.
- Directly responding to any onsite emergencies, liaising with first responders to ensure the wellbeing of both staff and guests
Assistant General Manager
Bannisters Hotel Group
02.2021 - 03.2022
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
Customer Experience Manager
CBRE
04.2019 - 11.2019
- Supervision of Trades and Staff.
- Building tours.
- Maintained and developed ongoing relationships with 3rd party service providers.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Attaining 100% satisfaction across all measurable KPI's when asked for client and tenant feedback.
- Scheduled and attended meetings with clients and prospective clients as requested.
Customer Relations Manager
FIRST CONTACT
02.2018 - 04.2019
- B2B Relationship Management.
- Event Coordination.
- Facilities Coordination.
- An additional part of my role is to have an intimate understanding of facilities, and security control procedures.
- I also managed and performed on-going service training for concierge staff on-site.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
Executive Concierge
EQUIEM
05.2016 - 02.2018
Dispatcher/General Hand
Clarke Murphy Print
04.2009 - 04.2021
Houseman
Hamilton Island Enterprises
03.2013 - 01.2014
Production Estimator/Carpenter Apprentice
AV Jennings / Sekisui House
01.2010 - 02.2013
Education
CERTIFICATE III / HOTEL OPERATION'S -
Robert Oatley College
Hamilton Island, QLD2013
Skills
- Hotel Operations
- Event Coordination
- Facilities management
- Staff Management
- Schedule Management
- Customer-focused
- Current RSA/RCG
- Team leadership expertise
- Training and development background
- Business operations knowledge
- Strategic planning and Marketing analysis
- KPI Monitoring
Certification
- Advanced First Aid Certificate
- RSA and RCG
Awards/Accolades
JPAC 2022 IHG Impact Award Winner - Crisis Management
References
Michael Watson
Head Chef - Mercure Hunter Valley
Email: execchef@mrhvg.com.au
Mob: 0418671974
Ken Murphy
CEO - Clarke Murphy Print
Email: ken@cmprint.com.au
Mob: 0419 269 891
Yashvin Jethwani
Duty Manager - Crowne Plaza Hunter Valley
Email: yashvin.jethwani@ihg.com
Mob: 0423 859 793
Timeline
Food and Beverage Operations Manager
Roche Group
10.2023 - 06.2024
Duty Manager
IHG Hotels & Resorts
02.2022 - 09.2023
Assistant General Manager
Bannisters Hotel Group
02.2021 - 03.2022
Customer Experience Manager
CBRE
04.2019 - 11.2019
Customer Relations Manager
FIRST CONTACT
02.2018 - 04.2019
Executive Concierge
EQUIEM
05.2016 - 02.2018
Houseman
Hamilton Island Enterprises
03.2013 - 01.2014
Production Estimator/Carpenter Apprentice
AV Jennings / Sekisui House
01.2010 - 02.2013
Dispatcher/General Hand
Clarke Murphy Print
04.2009 - 04.2021
CERTIFICATE III / HOTEL OPERATION'S -
Robert Oatley College
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