Won Hyung Kim
Southbank,Australia
Summary
An IT graduated with a dynamic experience and results-driven in Website Technical Specialist with a proven track record of driving online sales and optimizing the customer experience. Seeking to leverage expertise in e-commerce strategy development, digital marketing, and website management to contribute to the success of a forward-thinking organization in the e-commerce and IT industry.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Foot Locker
09.2021 - Current
- Employee with Highest KPI of the year 2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with area managers to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Ecommerce Specialist
Jenetics
02.2023 - 12.2023
- Developed and executed comprehensive e-commerce strategies, resulting in a 20% increase in online sales within the first year.
- Managed the company's e-commerce platform, optimizing website design, functionality, and performance to enhance user experience and drive conversion rates.
- Coordinated product listings, ensuring accurate descriptions, compelling visuals, and competitive pricing strategies to maximize product visibility and sales.
- Collaborated with marketing teams to plan and implement digital campaigns across various channels, resulting in a 20% increase in website traffic and customer engagement.
- Utilized data analytics tools to track key performance indicators, analyze trends, and generate actionable insights for continuous optimization and growth.
- Spearheaded initiatives to improve the online shopping experience, including implementing user-friendly interfaces and providing responsive customer support.
Technical Officer Intern
FreelancingHub
01.2023 - 05.2023
- Collaborated with client 'Camberwell Hockey Club'
- Presented reports and presentations
- Conducted surveys to analyze their requirements and needs
- Identify and implement optimal Document Management System for client
- Understood technology of Document Management System for doing research
- Understood DMS concepts and services.
Warehouse Operator and Sale Associate
JB HiFi
09.2020 - 02.2022
- Responsible for managing daily arriving items, +300 customer online orders and maintaining the corporate database
- Successfully managed products categories and assigned sales associates to relevant sections
- Operated 'Click and Collect' team for customer orders using the corporate database
- Supported website management tasks, including content updates, product listings, and inventory management.
- Recognized technology devices, including computers, Hi-Fi, TVs and telecoms
- Successfully achieved the store's key performance indicators
- Provided excellent customer service and created a welcoming environment for customers.
- Completed over +300 customer orders each day in warehouse setting.
Education
Bachelor of Information Technology -
Deakin University
Burwood, VIC10.2023
Skills
- Leadership Skills
- UI/UX Design
- Android Studio
- C, C#, and Python Coding
- AWS Cloud Computing
- SQL
- Unreal Engine Game Design
- E-commerce Strategy Development
- Website Management (CMS platforms, UX/UI optimization)
- Digital Marketing (SEO, SEM, email marketing, social media)
- Product Management (Listing optimization, pricing strategies)
- Data Analytics and Reporting
- Customer Experience Optimization
- Technical Proficiency (E-commerce platforms: Shopify, Magento)
- Strong Communication and Collaboration Skills
Languages
English: Native Speaking Language
Native or Bilingual
Vietnamese: Native Speaking Language
Professional Working
Korean: Native Speaking Language
Native or Bilingual
German: The B1 Language Certificate
Limited Working
References
- Mhong@footlocker.com
- Liamdeclanbobbitt@live.com
- Jbelizabethstmanager@jbhifi.com.au
Timeline
Ecommerce Specialist
Jenetics
02.2023 - 12.2023
Technical Officer Intern
FreelancingHub
01.2023 - 05.2023
Assistant Store Manager
Foot Locker
09.2021 - Current
Warehouse Operator and Sale Associate
JB HiFi
09.2020 - 02.2022
Bachelor of Information Technology -
Deakin University
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