Hunter McDonald
Stretton,QLD
Summary
Experienced Automotive Apprentice Technician and Service Advisor with four years' experience. Combining strong technical knowledge with great customer service skills with good communication with customers to do with their vehicle's needs, managing bookings, handling phone and email enquiries, with also processing payments cash and EFTPOS. With building positive relationships with both customers and colleagues, resolving issues effectively, ensuring a smooth service experience from the drop off to collection.
Currently completing a Certificate III in Light vehicle Mechanical Technology, bringing both technical expertise and customer care to every interaction.
Overview
4
4
years of professional experience
Work History
Automotive Technician/Customer Service Advisor
OLDMAC TOYOTA
Cleveland, Queensland
12.2021 - Current
Oldmac Toyota – Cleveland, QLD
- Automotive Mechanic & Service Advisor
- Perform routine servicing, diagnostics, and mechanical repairs on a wide range of vehicles.
- Provide frontline customer service, explaining repairs and service requirements clearly.
- Handle incoming calls, emails, and bookings, ensuring smooth communication between customers and the workshop.
- Process payments (cash and EFTPOS) and maintain accurate transaction records.
- Assist in both workshop and service desk operations, supporting a high-performing team.
- Trusted by management to handle both technical and customer-facing responsibilities.
Education
RSA + RSG Certifications Completed -
Online Training
Skills
- Engine diagnostics
- Brake inspection
- Equipment maintenance
- Parts ordering
- Customer relationship management
- Service advising and vehicle handover
- Cash handling & EFTPOS
- Time management and multitasking
- Team collaboration & problem-solving
References
References available upon request.
Timeline
Automotive Technician/Customer Service Advisor
OLDMAC TOYOTA
12.2021 - Current
RSA + RSG Certifications Completed -
Online Training
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