Hunter Morton
Sydney
Summary
Dynamic professional with a proven track record at Dee Why RSL Club, excelling in staff education and fostering exceptional customer service. Expert in cash handling and compliance, with significant achievements in enhancing gaming floor efficiency and staff performance. Holds certifications in Responsible Service of Alcohol and Gambling, showcasing a blend of hard and soft skills essential for regulatory adherence and team development.
Experienced with gaming operations management, including staff oversight and customer service excellence. Utilizes effective strategies to enhance player engagement and streamline operations. Strong understanding of regulatory compliance and team collaboration.
Overview
11
11
years of professional experience
Work History
Relief Gaming Manager/ Customer Liaison Manager
Dee Why RSL Club
01.2023 - Current
- Provided ongoing coaching and mentorship for staff members, fostering an environment conducive to professional growth and development.
- Conducted regular audits of gaming activities, ensuring compliance with regulatory requirements and maintaining accurate records.
- Implemented robust cash handling procedures across the gaming floor, minimizing discrepancies while streamlining financial reporting processes.
- Led orientation and training for new employees to prepare thoroughly for full spectrum of service duties.
- Enhanced customer satisfaction by implementing efficient gaming floor management practices.
- Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.
Full Time Gaming Supervisor
Dee Why RSL Club
03.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained relationships with customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Relief Gaming Supervisor
Dee Why RSL Club
11.2021 - 03.2022
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked flexible hours; night, weekend, and holiday shifts.
Gaming Attendant
Dee Why RSL Club
11.2020 - 03.2022
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Monitored gaming activities in assigned area for Responsible service of gambling as RCG Marshall
Crew Trainer
Brookvale Mcdonalds
08.2015 - 09.2020
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety and customer service.
- Greeted all customers with smile and provided friendly service.
- Maintained current knowledge of and proficiency in team position requirements.
- Set positive example for team members by providing efficient, quality service.
- Built customer relationships between all types of customer and staff
- Identified team weak points and implemented corrective actions to resolve concerns.
Crew Member
Brookvale Mcdonalds
08.2014 - 08.2015
- Sought out ways to go above and beyond job requirements.
- Resolved issues quickly to maintain productivity goals.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximise performance.
Education
High School Diploma -
The Forest High School
Sydney2018
-Sports Captain
Beacon Hill Primary School
Sydney2012
Skills
- Safe food handling
- Sanitation and cleaning
- Cash Handling
- Staff education and training
- Employee training
- Completed First Aid Course -2025
References
Glen Quetcher (Personal Reference)
Phone Number: 0412 061 280
Alex Matulin (Manager at DYRSL)
Phone number: 0403 231 156
Timeline
Relief Gaming Manager/ Customer Liaison Manager
Dee Why RSL Club
01.2023 - Current
Full Time Gaming Supervisor
Dee Why RSL Club
03.2022 - Current
Relief Gaming Supervisor
Dee Why RSL Club
11.2021 - 03.2022
Gaming Attendant
Dee Why RSL Club
11.2020 - 03.2022
Crew Trainer
Brookvale Mcdonalds
08.2015 - 09.2020
Crew Member
Brookvale Mcdonalds
08.2014 - 08.2015
High School Diploma -
The Forest High School
-Sports Captain
Beacon Hill Primary School
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