Hunter Powell

• Coordinated timely responses to online customer communication and researched complex issues.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Utilized skills in applications such as Pathway, Intramaps, Microsoft Excell and Content manager.

• Oversee usage of social media platforms
• Responding to customers online, providing support, and fostering customer care
• Monitoring of internal/external communication through social media
• Subject matter expert in core systems such as Salesforce and Zendesk
• Offer best practice for end-to-end troubleshooting cycle
• Curate humility and personalised conversations in a positive tone

• Managing bookings and appointments on behalf of customers and nbn

• Identifying potential redflags with customers early on before the problem escalates to the TIO

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Answered product questions with up-to-date knowledge of sales and store promotions.