Hunter Reid
Kingsthorpe,QLD
Summary
Team leader with experience in restaurant operations, staff support, and customer service. Skilled in shift coordination, training, and maintaining food safety standards while improving team productivity and handling busy service periods with calm communication.
Overview
5
5
years of professional experience
Work History
Team Leader
Grill’d
Toowoomba, QLD
04.2024 - Current
- Trained team members on grilled service standards, food handling, and restaurant routines to ensure consistent quality.
- Assigned daily tasks to team members to improve group productivity.
- Established daily work priorities for team members to enhance efficiency and goals for staff.
- Set clear team goals aligned with company objectives and tracked progress regularly.
- Built and monitored key performance indicators (KPIs) to assess team effectiveness.
- Carried out strategic plans to improve team performance and productivity.
- Supported compliance with legal and regulatory requirements across team activities.
- Promoted adoption of new technologies to improve team productivity and service delivery.
- Monitored food safety, hygiene, and cleaning standards during service periods.
- Resolved customer concerns by applying grilled service expectations and maintaining calm communication to enhance customer satisfaction.
- Handled customer inquiries and complaints needing management-level escalation.
- Provided guidance and mentoring to newly hired employees on company programs.
- Stayed calm and professional during stressful situations and helped ease tense moments.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Supported grill'd shift operations across front counter, kitchen, and dining areas.
Team Member
Red rooster
Toowoomba, QLD
04.2022 - 01.2023
- Assisted customers with inquiries and requests to enhance overall experience through friendly, professional communication.
- Served customers following Red Rooster service standards
- Operated register and processed counter and drive-thru orders
- Prepared burgers, fries, and chicken for kitchen orders
- Maintained food safety and hygiene across work areas
- Cleaned equipment, tables, and dining areas throughout shifts
- Supported teammates during busy service periods
- Diligently focused on mastering required tasks to improve workflow to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through a series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Maintained safety and productivity by identifying and removing hazards, keeping work areas organized and well-stocked.
- Collaborated with team members to meet daily goals, ensuring smooth service and coordination.
- Participated in team meetings to discuss strategies for improvement.
Education
Harristown State High School
Toowoomba, QLD11-2024
Fairview Heights
Toowoomba Qld11-2018
Skills
- Food safety compliance
- Point of sale systems
- Team performance management
- Performance tracking
- Shift management
- Vendor management
- Customer service
Affiliations
- Sport such as dance
Timeline
Team Leader
Grill’d
04.2024 - Current
Team Member
Red rooster
04.2022 - 01.2023
Harristown State High School
Fairview Heights