Hunzla Amin
Summary
Proven leader with extensive experience as a Dual Store Manager at Ampol, adept at driving significant customer satisfaction improvements and sales growth. Excel in team leadership and operational efficiency, leveraging excellent IT skills and a proactive attitude. Achieved notable sales targets by fostering team collaboration and implementing strategic marketing initiatives. Enthusiastic, multi-skilled and focused professional who can bring passion, performance, excellence and a winning mentality to any company. Being result driven, self-motivated and resourceful individual, I am seeking new responsibilities irrespective of reward and recognition.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Ampol
05.2024 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
Ampol
10.2022 - 05.2024
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Enhanced team productivity by implementing efficient workflow processes and communication strategies.
- Facilitated knowledge sharing among team members through regular meetings focused on best practices as well as challenges faced in daily work scenarios that improved overall performance within the role.
- Assisted with hiring process and training of new employees.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
Dual Store Manager
Ampol
03.2024 - 04.2024
- Managed inventory control systems, ensuring optimal stock levels and minimizing product loss or waste.
- Led a team on dedicated staff members of two stores by providing clear direction, guidance and motivation to achieve sales targets and exceptional customer service.
- Handled customer inquiries, complaints and feedback with empathy and efficiency resolving issues promptly and to the satisfaction of the customer.
- Controlled wastage and shrinkage of both stores by staying on top of ordering and providing clear guidance to staff members.
- Increased overall customer satisfaction by implementing effective sales strategies and exceptional customer service.
Dual Store Manager
Ampol
08.2023 - 09.2023
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Dual Store Manager
Ampol
06.2023 - 07.2023
- Addressed customer complaints promptly and professionally, turning potential negative experiences into positive resolutions that fostered loyalty from clients.
- Managed inventory control systems, ensuring optimal stock levels and minimizing product loss or waste.
- Implemented staff training programs, enhancing employees'' skills and knowledge of company policies and procedures.
- Managed payroll processes accurately while adhering to budgetary constraints set forth by upper management.
Store Manager
Ampol
03.2020 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
CSA
Westside Greenacre
06.2018 - 05.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Restaurant Waiter
Dera
02.2017 - 06.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service Representative
Red Rooster
05.2017 - 03.2018
- Order taking from customers
- Driving and maximising sales and profitability of the store to achieve growth.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enforced company cash handling policies and procedures and other loss prevention policies.
- Organising, preparing and placing orders to various suppliers.
Education
Masters - Banking And Finance
Charles Sturt University
Sydney02.2019
BBA - Marketing
Lahore School of Economics
Lahore Pakistan04.2016
Skills
- Excellent IT skills and knowledge by using Microsoft Word,Excel,PDF and various other software's
- Comprehensive understanding of retail laws, security & health and safety issues
- Have a 'can do' attitude
- Ability to work effectively as a team and independently
- Reporting Incidents in timely manner
- Effectively preparing weekly work schedules in accordance with staffing guideline's/forecasts for expected busy periods
Accomplishments
- Reduced labor costs 25% by revamping schedule.
- Accomplished Ampol High achievers award in 2023.
- Accomplished better understanding of Customer Care.
Certification
Security License August 2022 to Present.
Work with children Check September 2022 to Present.
Additional Information
References.
Upninder Singh-Fellow Store Manager at Ampol.
0430 547181
Athar Rana Business Manager At Ampol.
0412 183140
Timeline
Retail Store Manager
Ampol
05.2024 - Current
Dual Store Manager
Ampol
03.2024 - 04.2024
Dual Store Manager
Ampol
08.2023 - 09.2023
Dual Store Manager
Ampol
06.2023 - 07.2023
Store Manager
Ampol
10.2022 - 05.2024
Store Manager
Ampol
03.2020 - 10.2022
CSA
Westside Greenacre
06.2018 - 05.2019
Customer Service Representative
Red Rooster
05.2017 - 03.2018
Restaurant Waiter
Dera
02.2017 - 06.2018
Masters - Banking And Finance
Charles Sturt University
BBA - Marketing
Lahore School of Economics
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