Huon Collidge
Elwood,VIC
Summary
Dynamic sales professional with a proven track record at Compare Club, excelling in customer relationship building and sales expertise. Recognized for enhancing client satisfaction and consistently exceeding quotas through strategic upselling. Strong interpersonal communication skills complemented by in-depth product knowledge drive successful outcomes and foster loyalty.
Seeking professional development and a shift in software sales.
Overview
8
8
years of professional experience
Work History
Sales Representative
Compare Club
02.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Customer Service Representative
Insignia Financial
01.2022 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Tax Agent
Serco
01.2020 - 02.2022
- Assisted clients with complex tax situations, ensuring compliance with federal and state regulations.
- Implemented software updates as necessary to keep pace with changing technology standards within the industry.
- Conducted thorough research to identify potential tax savings opportunities for clients.
- . Collaborated closely other departments like accounting finance legal HR ensure seamless coordination during tax season.
- Supported new staff members through training and mentorship in various aspects of tax preparation work.
Computer Technician
Industry Trading
01.2018 - 02.2020
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
Education
Associate of Arts - Creative Media
Swinburne University of Technology
Melbourne, VIC02-2018
High School Diploma -
Taroona
Hobart12-2012
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
Timeline
Sales Representative
Compare Club
02.2024 - Current
Customer Service Representative
Insignia Financial
01.2022 - 01.2024
Tax Agent
Serco
01.2020 - 02.2022
Computer Technician
Industry Trading
01.2018 - 02.2020
Associate of Arts - Creative Media
Swinburne University of Technology
High School Diploma -
Taroona
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