Culinary and food
Travel
Helping others
gardening
Self Developing
- I enjoy cooking for friends and family gatherings
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
Huong Pham
Melbourne,VIC
Summary
Dynamic professional with a proven track record in enhancing client wellness and independence at KM Health. Expert in relationship building and providing emotional support, demonstrated through successful leadership and personalized client care strategies. Skilled in daily living support and fostering professional boundaries, achieving significant improvements in client satisfaction and team productivity.
Overview
16
16
years of professional experience
Work History
Support Worker
KM Health
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Documented client progress and activities in accordance with company policies and procedures.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Business Owner
Harpham Aus Pty Ltd
01.2018 - 01.2020
- Established strong customer relationships through excellent communication and attentive service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Worked effectively in fast-paced environments.
Team Leader Manager
Benetas
03.2012 - 11.2018
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and corrected deficient performance and behaviours to achieve maximum productivity.
- Demonstrated expediences in caring for elderly and vulnerable individuals
- Mentoring, training and providing quality supervision for the team of 20 members.
- Contributing to the development of care plans and funding process by ensuring that team members document information as required
- Contributing to the operation of the shift by working cooperatively with all other care staff ensuring information is effectively communicated across shifts through handover and team meetings.
Small Business Owner
Rock Bottom Hardware
04.2009 - 03.2012
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Certificate III - Aged Care
Tafe
Chisholm Melbourne03-2013
Certificate IV - Property Services
Chisholm Institute
Melbourne, VIC02-2013
Bachelor of Science - Economy
Economic University of Hochiminh City
Vietnam09-1989
Skills
- Daily living support
- Meal planning and preparation
- Transportation assistance
- Life skills development
- Professional boundaries
- Cultural sensitivity
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Active listening
- Mobility assistance
- Relationship building
- Behavioral support
Interests
Timeline
Support Worker
KM Health
01.2024 - Current
Business Owner
Harpham Aus Pty Ltd
01.2018 - 01.2020
Team Leader Manager
Benetas
03.2012 - 11.2018
Small Business Owner
Rock Bottom Hardware
04.2009 - 03.2012
Certificate III - Aged Care
Tafe
Certificate IV - Property Services
Chisholm Institute
Bachelor of Science - Economy
Economic University of Hochiminh City
Similar Profiles
Beacky KaloBeacky Kalo
CLIENTS SERVICES MANAGER at KM Health ServicesCLIENTS SERVICES MANAGER at KM Health Services
Hanaa MoudirHanaa Moudir
Disability Support Worker at KM Health ServicesDisability Support Worker at KM Health Services
Kc AtkissonKc Atkisson
HVAC Technician at Km Facility ServicesHVAC Technician at Km Facility Services