AUDREY NGUYEN
Mirrabooka,WA
Summary
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in store staff role.
Overview
4
4
years of professional experience
Work History
Cashier
IGA Kiara
07.2022 - Current
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Stocked, tagged and displayed merchandise as required.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Beechboro Fresh Supermarket
11.2024 - 02.2025
- Process transactions accurately, ensuring customer satisfaction and efficient service delivery.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cashier
MCQ Supermarket
04.2023 - 03.2024
- Maintain organized cash register area, optimizing workflow and reducing processing times.
- Train new cashiers on systems and customer service standards, fostering a supportive learning environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Waitress
Chopsticks Restaurant
06.2022 - 08.2022
- Managed over 50 customer calls per day.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Nail Technician Assistant
Radiance Nails
04.2022 - 07.2022
- Provided clients with advice and education on best nail care practices.
- Kept tidy and organized area to comply with cleanliness standards.
- Assisted customers in selecting and applying appropriate nail colours.
- Completed consultations with spa guests to determine nail care needs.
Education
Diploma of Health Science - Health Sciences
Curtin College
Perth, WA12-2024
High School Diploma - undefined
Tran Nguyen Han Senior High School
Vung Tau, Viet Nam06.2020
Skills
- Retail Merchandising
- Fast Learner
- Teamwork skills
- Bilingual
- Relationship builder
- Accuracy and Efficiency
- Transactions and Cash Handling
- Product and Service Sales
- Online Orders Preparation
- ID verification
- POS Systems Operations
- Cooperative Attitude
- Cleaning and Sanitizing
- Time management skills
- Reliability and punctuality
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Cashier
Beechboro Fresh Supermarket
11.2024 - 02.2025
Cashier
MCQ Supermarket
04.2023 - 03.2024
Cashier
IGA Kiara
07.2022 - Current
Waitress
Chopsticks Restaurant
06.2022 - 08.2022
Nail Technician Assistant
Radiance Nails
04.2022 - 07.2022
High School Diploma - undefined
Tran Nguyen Han Senior High School
Diploma of Health Science - Health Sciences
Curtin College