Huong Giang Nguyen
Hamilton,NSW
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Gotcha position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Bank Teller
Tienphong Bank Vietnam
10.2021 - 02.2024
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Bank Teller
Lienviet Post Bank Vietnam
07.2019 - 08.2021
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Milk Tea Maker
Royal Tea Vietnam
02.2016 - 02.2017
- Made and served 400 café beverages per day with speed, quality and consistency.
- Maintained and operated boba machines, blenders, espresso steamer, and other equipment
- Memorized recipes for 70 specialty coffee beverages and seasonal offerings.
- Prioritized drink requests while managing interruptions.
- Cleaned counters, machines, utensils and seating areas daily.
- Conducted successful cash audits at the end of each shift.
- Operated register using (XX POS system)
- Provided world class customer service with a friendly attitude, balancing customer relations with fast and efficient service
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Educated coworkers and customers about new products.
- Trained 10 employees in 3 months.
Education
Bachelor of Law -
Hanoi Open University
HanoiSkills
- Exceptional customer service
- Opening and closing duties
- Highly organized
- Quick learner
- Excellent memory
- Flexible schedule
- Computer proficient
- Self motivated
- Adaptive and creative
- Employee training
- Friendly and outgoing
- Team player
- Cleaning and sanitizing
- Order Packaging
- Strong work ethic
Timeline
Bank Teller
Tienphong Bank Vietnam
10.2021 - 02.2024
Bank Teller
Lienviet Post Bank Vietnam
07.2019 - 08.2021
Milk Tea Maker
Royal Tea Vietnam
02.2016 - 02.2017
Bachelor of Law -
Hanoi Open University
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