Husnain Javed
RICHLANDS, QLD,Queensland
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments. Industry experience includes Retail, Telecommunication & Furniture.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Manager
The Good Guys
11.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Corporate Store Manager
7 Eleven
03.2024 - 11.2024
- Optimized product placement within the store layout to facilitate easier shopping experiences for customers while maximizing sales potential
- Enhanced visual merchandising displays, resulting in increased customer engagement and higher average transaction values
- Enhanced customer satisfaction, maintaining open lines of communication, and ensuring high-quality service delivery
- Onboarded new employees with training and new hire documentation
- Improved safety procedures to create safe working conditions for workers
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
- Defined clear targets and objectives and communicated to other team members
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Store Manager
Vodafone
10.2023 - 03.2024
- Developed strategies to maximize sales and profitability
- Conducted daily store operations, including opening and closing procedures and cash handling
- Monitored inventory levels and placed orders to restock shelves
- Established customer service standards and monitored staff compliance
- Organized promotional events to increase product awareness
- Resolved customer complaints in a timely manner
- Ensured compliance with safety regulations and company policies
- Assessed operational efficiency of the store's departments
- Updated POS system with new products and promotional offers
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Established store tactics and strategies to achieve operational performance and sales goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Sales and Business Development Manager
Pronto Spaces (Pvt) Ltd.
09.2017 - 08.2023
- Developed and implemented effective strategies to expand customer base and increase sales
- Created and maintained relationships with key clients, partners, vendors, and industry professionals
- Managed the process of identifying potential customers and developing new accounts
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns
- Built sales forecasts and schedules to reflect desired productivity targets
- Supported sales team members to drive growth and development
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts
- Enhanced sales volume through skilled support to both new and inactive customers
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Resolved customer complaints regarding sales and service
Customer Relationship Manager
Jazz, Pakistan
01.2014 - 03.2017
- Developed customer service policies and procedures to ensure consistent and professional customer interactions
- Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly
- Identified opportunities to upsell products or services to existing customers
- Assisted with the development and implementation of marketing campaigns targeted at current customers
- Collaborated with other departments within the organization to ensure customer satisfaction
- Analyzed data from customer surveys to identify trends in customer needs and preferences
- Developed strategies for improving customer retention rates through loyalty programs
- Implemented quality assurance processes designed to monitor customer service levels
- Utilized CRM tools effectively in order to manage relationships with customers
- Responded promptly to all incoming calls, emails, letters, or other communications from customers
- Provided training sessions for new Customer Relationship Officers on best practices for interacting with customers
- Facilitated communication between management teams and clients regarding issues or concerns that arise during projects
- Supervised team of 15 customer service and front-line personnel, meeting needs of more than 100 customers per day
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Zonal Manager/Area Manager
Jazz, Pakistan
01.2009 - 12.2013
- Provided guidance on the implementation of new policies and procedures in stores
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback
- Reviewed staffing needs to ensure adequate coverage at all times in stores
- Oversaw the recruitment process for new staff members including interviewing and training
- Inspected store facilities regularly to ensure compliance with safety regulations and standards
- Managed daily operations of the store, including opening and closing procedures
- Hired, trained, mentored, and evaluated staff members on a regular basis
- Reviewed sales figures regularly to determine staffing needs during peak times
- Monitored inventory, cash and payroll processes to keep location running smoothly
- Performed regular price checks on competitor stores in order to remain competitive
- Staged merchandise and stocked sales floor to stimulate impulse sales
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards
- Coached, managed and developed teams to provide exceptional service and achieve sales goals
- Prepared staff work schedules and assigned team members to specific duties
- Formed and sustained strategic relationships with clients
Regional Business Operations
Jazz, Pakistan
01.2007 - 12.2008
- Managed the daily operations of the business, including staff scheduling and resource allocation
- Developed and implemented reporting procedures to ensure accuracy of data
- Provided coaching and guidance on report writing to team members
- Generated daily, weekly, monthly, quarterly, and annual reports using various software tools
- Responded quickly to requests from senior management for additional information or clarification on existing reports
- Developed strategies to improve customer satisfaction ratings
- Provided detailed reports on market trends and competitive analysis
- Identified key performance indicators to track progress against objectives
- Managed multiple projects simultaneously while maintaining quality standards
- Maintained an up-to-date knowledge base of relevant industry information
- Researched industry and technologies to identify and integrate optimal tools for analytics needs
Quality Assurance Supervisor
Jazz, Pakistan
01.2005 - 12.2006
- Managed the daily operations of the call center quality department, including scheduling, training and coaching
- Monitored customer service calls to ensure that agents adhered to company policies and procedures
- Developed performance metrics and monitored team performance against established targets
- Conducted regular audits of customer service calls to identify areas for improvement in customer satisfaction, accuracy, and efficiency
- Provided feedback to call center agents on their performance as well as identified areas for improvement
- Analyzed voice recordings and written documents to assess agent compliance with regulations, policies and procedures
- Coordinated with other departments such as IT, HR and Training to ensure that all necessary resources were available for successful implementation of new processes or initiatives
- Worked closely with senior management to develop strategies for improving customer service quality standards across the organization
- Created reports detailing key findings from quality assurance reviews and presented these findings at monthly meetings with executive staff
- Collaborated with operational teams on process improvements related to call handling times, resolution rates
- Trained new employees on proper call handling techniques while providing ongoing support during their transition period
- Reviewed scripts used by agents during customer interactions to evaluate effectiveness and recommend modifications where appropriate
- Managed a team of Quality Assurance Analysts responsible for ensuring adherence to set standards within the contact center environment
- Resolved customer inquiries and complaints requiring management-level escalation
- Recruited and trained new employees to meet job requirements
- Created and managed budgets for travel, training and teambuilding activities
Contact Centre Team Leader
Jazz, Pakistan
01.2003 - 12.2004
- Explained products or services to customers ensuring they fully understood benefits being offered
- Answered incoming customer inquiries via telephone and email
- Utilized various systems such as trouble ticketing software to track customer inquiries and resolutions
- Assisted customers with product information, order placement and tracking, billing questions, technical support
- Maintained records of customer interactions and transactions in a CRM system
- Followed up with customers to ensure their issues were resolved satisfactorily
- Participated in team meetings providing updates on progress towards goals
- Contributed ideas for process improvements that would increase efficiency of contact center operations
- Monitored call queues to ensure efficient customer service operations
- Took special orders in person and over telephone, generating additional revenue every month
- Recommended improvements in products, service and billing methods to management to prevent future problems
Education
Master's in Business Administration - Accounts & Marketing
Lahore School of Economics
08.2008
Diploma in Tourism & Hotel Management - Tourism & Hotel Management
Tourism Development Corporation Of Pakistan
02.2001
Bachelors in Computer Sciences - Computer Sciences
Mishigan International College
12.1999
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
- Sales expertise
- Client relationship management
- Strategic planning
- Direct sales
- Positive and upbeat
- Account management
- Sales coaching
- New business development
- Performance management
- KPI tracking
- Empowers high-performing sales teams
- Order management
- B to B sales
- CRM software
- Marketing strategy
- Territory management
- Operations
- Vendor management
- Revenue forecasting
- Key account management
- Profitability optimization
- Change management
- Social media savvy
- Employee motivation
- Training and development
- Visionary leadership
- Cross-functional collaboration
- Process optimization
- Sales budgeting
- Sales presentation
- Exceptional multi-tasker
Certification
- Team Building
- 360 Evaluation
- Food & Hygiene
- Firs Aid
- Communication Skills
- Presentation
Timeline
Sales Manager
The Good Guys
11.2024 - Current
Corporate Store Manager
7 Eleven
03.2024 - 11.2024
Store Manager
Vodafone
10.2023 - 03.2024
Sales and Business Development Manager
Pronto Spaces (Pvt) Ltd.
09.2017 - 08.2023
Customer Relationship Manager
Jazz, Pakistan
01.2014 - 03.2017
Zonal Manager/Area Manager
Jazz, Pakistan
01.2009 - 12.2013
Regional Business Operations
Jazz, Pakistan
01.2007 - 12.2008
Quality Assurance Supervisor
Jazz, Pakistan
01.2005 - 12.2006
Contact Centre Team Leader
Jazz, Pakistan
01.2003 - 12.2004
Diploma in Tourism & Hotel Management - Tourism & Hotel Management
Tourism Development Corporation Of Pakistan
Bachelors in Computer Sciences - Computer Sciences
Mishigan International College
Master's in Business Administration - Accounts & Marketing
Lahore School of Economics
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