Husnain Subhani
Wyndham VALE
Summary
Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
3
3
years of professional experience
Work History
Concierge
CPS Security Solutions
03.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Monitored CCTV for maintaining security of the site.
- Optimally used security systems like Integrity& iPassan for FOB generation, Activation, and Central control of Building Doors, and Amenities.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
Security Supervisor
CPS Security Solutions
06.2025 - 07.2025
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Issued Building access fobs, and Kept their records.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel, Concierge team, And Facilities managers to establish safety of visitors and staff.
- Coordinated with Cleaning Team to maintain the cleanliness of the centre and Facilities.
- Attended Team Meetings with Property manager and facilities mangers, for evaluating performance over a specific period, And devised stratagies to tackle any issues raised.
Crew member
McDonalds
01.2023 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Pick-packer
Specsavers
12.2022 - 01.2023
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Used pallet jacks for moving pallets. and wrapping them for dispatch
Education
Bachelors - Biomedical sciences
Victoria University
Melbourne11-2025
Skills
- Customer service
- Flexible in dynamic environments
- Effective problem solving
- Telephone etiquette
- Strong verbal communication
- Safety protocol adherence
- Concierge software proficiency
- Strong interpersonal skills
- CCTV monitoring
- Using Access control systems
- SOP making
- Professional email communication
Languages
Hindi
Native or Bilingual
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Russian
Elementary
Timeline
Security Supervisor
CPS Security Solutions
06.2025 - 07.2025
Concierge
CPS Security Solutions
03.2024 - Current
Crew member
McDonalds
01.2023 - 03.2024
Pick-packer
Specsavers
12.2022 - 01.2023
Bachelors - Biomedical sciences
Victoria University
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